A close-up of a hand holding a smartphone displaying the login screen for the "Dr On Demand by Included Health" mobile app. The background of the screen shows a mother applying a compress to her child's forehead during what appears to be a virtual visit.

High-quality, integrated virtual care built for health plans

Go beyond basic virtual visits. Doctor On Demand by Included Health offers a complete solution for payers, seamlessly integrating urgent, primary, behavioral, and chronic care to reduce costs and deliver a personalized experience for your members.

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The right partner can improve health outcomes and member satisfaction

>30

health plan partnerships

50M

health plan covered lives

+86

NPS among health plan clients

4.96/5

patient satisfaction rating

35%

higher patient return rate than in-person

Rapid access to quality care
Care for mind and body available in all 50 states, including convenient integrations with labs and pharmacies.
- 24/7 on-demand care in <10 minutes
- Primary care visits in 3-5 days
- <3 days to first available mental health appointments
Longitudinal provider relationships
Preventive care that’s grounded in a longitudinal relationship and personalized to a member’s needs.
- 100% employed primary care providers
- 20+ average years of experience for clinicians
- Diverse backgrounds and expertise
Meaningful clinical outcomes
We deliver a seamless member experience that improves health outcomes, regardless of entry point.
- 96% case resolution rate
- 76% experienced an improvement in anxiety symptoms
- 77% experienced improvement in blood pressure
Single, integrated platform
Our platform offers a seamless member experience, backed by an integrated care approach:
- Flexible solutions that support mind, body, and wallet
- Integrated technology platform to streamline clinician workflows
- Comprehensive member insights for more complete, coordinated care.

A man wearing a white shirt and a baseball cap stands in a grassy field, looking up at the sky. Overlaid on the image is a card that reads, "Mental health in your pocket. See a therapist or psychiatrist from the comfort of your home using the video camera on your smart device."

A close-up of a person's hands breaking open a blister pack of yellow pills. Overlaid on the image is an app notification confirming "Pharmacy confirmed" with operating hours of "7:00 AM - 9:00 PM."

A woman in athletic wear performing a yoga pose on a mat. Overlaid on the image is a mobile app card titled "Get care" with options to "See first available doctor," "Book mental health visit," and "Book primary care visit."

Your partner in health plan innovation and growth

Commercial

Our personalized virtual care programs complement your existing network to help you stand out to employers and individual members alike. All while controlling costs and providing an enhanced member experience.

Strategic partnerships

The future of healthcare is collaborative. We believe our technology is a catalyst for new models of care and partnerships. Our team thrives on solving complex challenges and co-creating solutions that push the boundaries of what's possible in healthcare.

Experience integrated virtual care

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Integrated healthcare with modular solutions to meet your organizations’ unique needs

Care Clinic

We help you expand your network with high-quality, integrated care, supporting members' physical and mental health to achieve meaningful clinical and financial outcomes. Our flexible platform provides comprehensive, timely support across urgent, primary, specialty, and behavioral health needs.

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Virtual Primary Care

Our member-centered practice provides a single home for all healthcare needs, connecting members to a proactive team of experts to drive lasting impact.

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Behavioral Health

Easy-to-access virtual therapy and psychiatry is proven to improve outcomes for members no matter their age, location, or need.

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Everyday & Urgent
Care

Quality virtual care makes it easy to get healthy, from treating common concerns to refilling prescriptions.

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Expert Medical Opinion

Convenient access to 4,000+ of the nation’s top specialists that provide clarity, wraparound support, and alternative treatment options for members facing a complicated diagnosis.

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Health plans win with
Doctor On Demand by Included Health

How CDPHP increased rural access with Virtual Primary Care

Get an inside look at how Capital District Physicians’ Health Plan (CDPHP) helped 400,000+ members get the right care at the right time. Partnering with Doctor On Demand by Included Health, CDPHP expanded access, drove engagement, and improved member outcomes across all lines of business with high-quality, integrated virtual care.

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A mother sits with her child, who is coloring a rainbow. The mother is holding a tablet that displays a smiling female doctor on a video call for a virtual visit.

How a national health plan is making insurance simpler, easier, and more convenient for members

Compass Rose Health Plan, a leading health insurer to federal employees, retirees, and their families, sought to meet diverse members’ needs with a complete virtual care solution. Discover how they partnered with Doctor On Demand by Included Health to engage members nationwide and achieve meaningful clinical and financial outcomes.

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A senior woman with short gray hair performs a tree yoga pose, standing on one leg with her hands pressed together. She is wearing exercise clothes and is near large industrial windows.

How a regional health plan elevated care for commercial and Medicare Advantage members

A leading regional health plan faced the challenge of delivering comprehensive, high-quality care for over 1 million commercially insured and Medicare Advantage members. Amidst rising costs, provider shortages, and long wait times, they sought a strategic partner to improve care access and drive member engagement.

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