15%+ total cost of care savings, and better outcomes without cost-shifting
Easy-to-understand costs for members align incentives to make high-value care the most affordable option, driving engagement and savings.
Primary care is at the center of care coordination and health management. We guide every member to high-quality virtual or in-person primary care — including our dedicated staff of in-house clinicians — to provide holistic, longitudinal care.
Whether it’s 2 PM or 2 AM, a weekday or the weekend, our AI-native platform ensures members get healthcare answers fast. From specialist referrals to billing questions to urgent health needs, Dot and our 1,000-plus employed clinicians and roughly 500 member care advocates provide a coordinated healthcare experience from day one.
Access to a nationwide, curated quality network ensures high-quality, cost-effective care wherever your employees are located. We ensure seamless coordination between virtual and in-person care options, including our Firefly Nearby partners, across all 50 states.
Health plans that care for mind, body, and wallet
89%
member satisfaction score
4 in 5
members say our health plan makes care more affordable
50-80%
better chronic condition outcomes than the benchmark
70%
of enrolled members use incentives to choose high-quality, lower-cost care
Rethink your health plan strategy
Traditional health plans are leaving employers and employees frustrated with rising costs and disappointing outcomes. Learn what's fueling the adoption of alternative health plans and how to evaluate if one is right for your organization.
A guided experience that makes high-quality, cost-effective care easy
Proactive onboarding
and engagement
Plan education starts from early enrollment and continues with personalized outreach throughout the plan year
AI-powered,
primary care-centered
Dot by Included Health guides members and helps them establish a primary care relationship early
Integrated referrals to
high-value care
Proactive outreach ensures members can easily choose preferred high-quality providers and low-cost facilities
Timely guidance when
it matters
Members get clear, supportive guidance about their benefits and potential costs — so they can make confident choices, find the right care, and avoid surprises
Configurable plans with powerful impact
Complete
The comprehensive solution designed to maximize impact on experience, outcomes, and savings
- Includes a preferred third-party administrator (TPA), with several national network options
- Embedded Care Key™ guidance to steer members toward high-value providers
12–15% net savings
Flex
A flexible configuration that works alongside existing carrier networks and solutions
- Works with existing networks and supports multiple TPA options
- Uses a tiered steerage model to guide members to high-quality, low-cost care
6–8% net savings