INCLUDED HEALTH CONNECT

Your healthcare, all in one place

Urgent care, behavioral health, and primary care, with 1,000+ employed clinicians providing ongoing support and connections to expert opinions and in-person care nationwide.

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Connection

One place for questions about benefits, costs, and care, where our AI healthcare assistant, Dot, works alongside expert care advocates to guide members to the right next step for their health.

  • 24/7 AI-first navigation, backed by human support
  • Personalized benefits guidance
  • Quality-led referrals and scheduling
  • Cost transparency and claims advocacy

Clinically integrated health plans that make high-quality, cost-effective care the easy choice — helping people get the right care, while delivering savings for both members and plan sponsors.

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SMARTER CONNECTIONS

From the first question to measurable savings

All-in-one

Getting the right care starts with better guidance. Members bring any question about benefits, coverage, costs, or care to one app, where Dot, our AI healthcare assistant, answers in plain language and routes them to the right benefit, program, or provider.

Clinician-led AI

Good guidance knows when to bring in a person. When a question gets complex, Dot connects members with care advocates and clinicians and shares what it already knows, so members never have to start over.

Quality

Better data leads to better choices. Our personalized provider matching connects members with in-network providers evaluated on 300+ quality measures, shows cost-shares up front, and helps members book. Virtual primary care, urgent care, and behavioral health are available right in the app.

Lower costs

Savings follow smarter healthcare decisions. When members choose high-quality providers, get care in the right setting, and resolve billing issues early, employers spend less on avoidable care, with ROI performance guarantees to back it up.

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By the numbers

Guidance that pays off for members and plan sponsors

4.9/5

Average provider rating

95%

Resolution rate for virtual urgent care visits

$700

Year-one savings per high-quality provider referral

UP
TO150%

Year-one ROI performance guarantee

More than navigation

FOR SELF-INSURED PLAN SPONSORS FACING RISING COSTS

Two ways to connect members to better care

Connect

AI-first navigation at an affordable price point, with virtual care built in:

  • Dot-led benefits guidance, quality-led provider matching, and claims advocacy
  • Virtual urgent and behavioral health care, with optional add-ons such as  virtual primary care and expert medical opinions

$380K estimated annual net savings (per 10K employees)

Connect Complete

A comprehensive solution that takes on the full member healthcare experience:

  • Adds member services, a 24/7 care team, and care and case management
  • Includes virtual primary care and expert medical opinions for PCP-led support across every health need

Up to 150% ROI performance guarantee

Better for members and budgets

See how Connect can
lower your healthcare costs

Still have questions about Included Health Connect?
We have answers.

Connect is Included Health’s AI-first navigation solution. It gives members one place to get answers about their benefits, coverage, and bills, find high-quality in-network providers, and get virtual urgent and behavioral health care. Dot, our AI healthcare assistant, guides members to the right next step and brings in care advocates and clinicians when they need more help.

Connect supports members across their health and benefits, including:

  • Understanding benefits, coverage, and costs, including deductibles and cost-shares
  • Finding and booking high-quality, in-network providers
  • Resolving claims and billing issues
  • Virtual urgent care, therapy, and psychiatry
  • Open Enrollment questions and decisions
  • Connecting to other benefits and programs their employer offers

Dot is available 24/7 to answer questions and guide members to their next step. When an issue needs a person, Dot connects members with a care advocate or clinician and passes along the context, so members don’t have to repeat themselves.

No. Connect works alongside your health plan and benefits vendors, routing members to the programs you already offer. The only change for members is that they now have one place to go for all their benefits-related questions and needs.

For employers that want to carve out member services from their carrier, Connect Complete can manage the full member healthcare experience.

Connect lowers costs by guiding members to better-value care. Members matched with high-quality providers save an average of $700 in year-one healthcare spend per referral, and more than half of virtual visits replace an in-person ER or urgent care visit. Claims advocacy helps members resolve billing issues before they turn into larger costs. These results are backed by ROI performance guarantees.

Connect is our AI-first navigation package. It combines Dot, benefits guidance, claims advocacy, and integrated virtual urgent and behavioral health care at an affordable price point.

Connect Complete is our high-touch solution. It adds member services, a 24/7 care team, care and case management, virtual primary care, and expert medical opinions to manage the full member healthcare experience.

Connect is a strong fit for self-insured employers that want to lower healthcare costs and improve employee engagement without adding a high-cost program. It works especially well for large or distributed workforces, organizations with low benefits engagement, and employers who are new to navigation or dissatisfied with the results of their current solution.