World-class doctors
at your fingertips

We’re your personal healthcare team, here to make healthcare a whole lot easier. And as a no cost  employer benefit, it won’t cost you a thing. Welcome to your inner circle of care.

We’re here for the big things, the little things, and everything in-between

Icon of person and MRI
Get expert second opinions with no exams or appointments.
Smartphone displaying the Included Health App

Get peace of mind with an expert second opinion.

It’s easy. We just need a few details.

  • 1Activate your account
  • 2Tell us about your condition or diagnosis
  • 3Get matched with an expert for a second opinion
Activate my account
Download the Included Health app.

We’re helping almost six million people live their healthiest lives.

“When I got my expert opinion it was relief. It was just total relief that finally I felt like I had a voice. Included Health gave me a voice.”

Composition of 3 clinicians

Over 200 on-call clinicians

Our staff physicians and care coodinators go above and beyond to make sure you get the care you need.

Common questions about our health benefit

When should I use Included Health?
+
-

Use Included Health when:

  • You’ve received a diagnosis or have been recommended for surgery or a course of treatment. We can provide you and your local treating doctor an expert second opinion from a leading expert specialising in your area of need.
  • You need support. We help you make tough decisions or help you decide if surgery is right for you.
  • You need answers. We tell you everything you need to know about a new diagnosis or existing condition.
Who can use Included Health?
+
-

Included Health is available to all WarnerMedia employees enrolled in a sponsored AT&T WarnerMedia medical plan and their covered dependents.

How much will this cost me?
+
-

Included Health is fully covered by AT&T and available at no additional cost to WarnerMedia employees and their covered dependents.

What can I expect from an Expert Opinion?
+
-

When you reach out to Included Health to get started, you will be assigned a Care Team which is comprised of a Staff Physician, Care Coordinator and Records Specialist. Your Care Team will take care of all the logistics of your case, from finding the right expert medical consultant to collecting your medical records. After your Expert Opinion has been completed your Care Team will follow up with you to answer any questions and make sure your needs have been met, and start any additional cases if necessary.

What areas do Included Health experts specialise in?
+
-

Included Health experts span many conditions and specialty areas, including, for example: neck and back pain, knee-related issues, cancer, heart disease, arthritis, behavioral health disorders, chronic headaches or migraines, digestive system disorders, dermatology, and pediatrics.

How does Included Health select its experts?
+
-

Included Health experts are selected on a number of different criteria, such as their institution, training, patient outcomes and procedure volumes. As a result, Included Health connects you with only top-ranked doctors that specialize in your exact area of need.

How long does it take for Included Health to complete an Expert Opinion?
+
-

Expert Opinions are generally completed within 2-3 weeks.

What will my local treating practitioner think about me wanting Included Health to arrange for an Expert Opinion?
+
-

Most treating practitioners are highly receptive to receiving another opinion on a complicated medical issue. You should not be concerned about offending your local practitioner as their primary goal is to help you get better, and this opinion is simply an additional resource to do so. A good way to frame the conversation with your local treating practitioner regarding the Expert Opinion is:

  • “I requested a second opinion about [condition] and I’d like to discuss the information with you.…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended we consider these options for my care because of these reasons…”
Can my spouse or child use Included Health?
+
-

Yes, as long as they are an eligible covered dependent enrolled in a sponsored AT&T WarnerMedia medical plan, you can initiate a case for them. Or if they are over the age of 13, they can register for an account and initiate a case themselves online, through the mobile app or over the phone.

How does Included Health collect my medical records? What are they used for?
+
-

When contacting Included Health for a second opinion, you have the ability to confirm providers that you have previously seen regarding your condition or the area of interest. Your Care Team will request your consent to begin contacting these providers to obtain the relevant medical records, which will be used by your Care Team and Included Health experts to review your case.

Does Grand Round provide information on medical costs for the recommended treatment options to consider in my Expert Opinion?
+
-

No, Included Health does not provide information on the medical cost for any recommended treatment options. Cost information will need to be provided by your actual local treating practitioner.

Am I required to follow the recommendations provided by Included Health?
+
-

You have no obligation to follow the recommendations provided by Included Health. This is simply another resource available to you and your local treating practitioners to obtain additional information and discuss your treatment options together.

Will this information go to my employer?
+
-

Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.

I have other questions. Where should I go?
+
-

Call 001-855-736-1520 toll-free from 1pm to 2am GMT (Mon – Fri) or email support@includedhealth.com