For labor and trust

Navigation

Connecting members to healthcare at the right time
through an empathetic team and an easy-to-use digital experience

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Delivering outcomes that matter

The impact of clinician-led navigation

6-10%

lower healthcare trend than the national average

89%

member satisfaction

$2,100

 in average 5-year savings per high-quality provider referral

The Included Health difference

A simplified experience to get members to
better care

A young man looks at this phone to find a nearby doctor

Clinically-led and focused on quality

We ensure members get the high-quality care they deserve, connecting them to doctors and other benefits that match their specific needs.

An IT worker uses a tablet at night to find in-network mental health providers

One entry point for every need

A seamless and comprehensive experience connects members to support for every healthcare question, need, and concern.

A Care Coordinator speaks with a member through a headset

Member-centered, AI-powered approach

We meet members where they are with timely messaging that speaks to their current needs, and we engage more deeply with personalized care from an empathetic team of Care Coordinators and clinicians.

Care that's easy to find, understand, and use

Support and guidance designed to treat members better

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home page of the Included Health app

A home base for every healthcare need

Care team message on the Included Health app

Friendly member guidance for insurance and coverage issues

Financial toolkit in the Included Health app

In-app financial toolkit to track spending, view costs, and more

Specialist Referral in the Included Health app

Easy access and referrals to other covered benefits

Real time support from Included Health care coordinators in the Included Health app

Real-time support from on-staff care coordinators and clinicians

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Looking to help your members navigate their healthcare and benefits?

Success Stories
White papers, case studies, and educational resources on the impact we deliver.

"Honestly, I had expected my billing issue to fall on deaf ears but I was surprised instead by [your] commitment to customer care. Thank you!"

— Navigation member


"I've been (very fortunately) healthy for most of my life, so I'm inept to the health care system. Didn't realize how little I knew until I started navigating it recently and [Included Health] has been an ally."

— Navigation member


"This service takes the headache away of hunting down doctors and I'm always guaranteed they are in my insurance network."

— Navigation member


"You guys are the only support system I have had through this process. I am so thankful for your care. Thank you for having my back. [Included Health] is the only one who was cared, checked on me, and guided me since I started this."

— Navigation member

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Included Health for Taft-Hartley funds
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