At Included Health, our mission is to raise the standard of healthcare for everyone. For many, it’s not easy to understand, navigate or use their benefits. 

We’re an outcomes company, and to deliver outcomes that truly matter you must have the right inputs. While we have technology, data, algorithms, and products, we’re most proud of the people who are working each and every day to raise the standard of healthcare for our members.

And so, we want to introduce you to some of our Included Health team members. Meet Alicia Fiori (she/her) a referral coordinator who joined Included Health in 2020. Alicia helps connect members in need of care with high quality, in-network providers.

At Included Health, our mission is to raise the standard of healthcare for everyone. For many, it’s not easy to understand, navigate or use their benefits. 

We’re an outcomes company, and to deliver outcomes that truly matter you must have the right inputs. While we have technology, data, algorithms, and products, we’re most proud of the people who are working each and every day to raise the standard of healthcare for our members.

And so, we want to introduce you to some of our Included Health team members. Meet Alicia Fiori (she/her) a referral coordinator who joined Included Health in 2020. Alicia helps connect members in need of care with high quality, in-network providers. 

In three sentences tell us who you are.

I am open-minded, caring, and curious. 

I am a constant learner, a good listener and a great friend. 

Most of all, I am openly myself and honest about who I am.

What motivates you to come to work everyday at Included Health?

Knowing that I can ease the frustration, burden, or mental load for members and get them the help they deserve.

What types of situations have you helped Included Health members navigate?

I’ve helped members with small tasks like getting connected with their “Employee Assistance Program”, all the way up to talking with the hospital that holds past records when new surgeons come in from different states. 

Tell us about a time where you felt proud to work at Included Health.

My proudest moment was when I was selected for the behavioral health Provider Referral Coordinator team. I have a strong connection with mental health and want to help end the stigma surrounding mental health.

What’s the one thing you enjoy most about working at Included Health?

The teamwork! There are so many workplaces that talk about teamwork, but it’s really personified here. We are all a team, and it shows. 

What’s one piece of health benefits advice you could give someone?

Get your Healthcare Common Procedure Coding System (HCPC) codes from the provider before the service. Even if it’s only a checkup, find out what codes they are going to bill and run them past your insurance to be 100% sure of your coverage. 

Fun fact(s):

I’m a crafter! Mostly knitting but also cross stitch, embroidery, sewing and painting! 

I also love animals—especially alpacas.

I can’t always remember the lyrics to a song, but I can remember the lyrics to Weird Al Yankovic.

Grand Rounds is Now Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, chronic and specialty care. It’s all included.