Resources | Success Story

Salesforce uses healthcare navigation to deliver exceptional care

Girl on floor using laptop for healthcare navigation
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Best-in-class employer collaborated to offer 83,000+ members unmatched care and member experience

Salesforce is a cloud-based software company designed to help businesses connect to their customers in a whole new way, so they can find more prospects, close more deals, and wow customers with amazing service.

As a company that values the health of their employees and their families, Salesforce knew that their benefits needed to meet the same standard. Learn why Salesforce chose to strategically collaborate with Included Health to enhance the quality of care across their diverse employee landscape in this success story.

Inside this success story you’ll uncover how:

  • Salesforce provided a centralized platform for their employee's needs with Enhanced Navigation
  • Members can easily find and match with reputable clinicians, understand out-of-pocket expenses, and learn what benefits are available to them—all via one app
  • The partnership with Included Health has yielded significant outcomes for Salesforce, such as increased member satisfaction and reduced costs of care
View the report