Expert Medical Opinion

Lower total costs of care by arming members with timely expert consults, precision interventions, and accessible support when facing a difficult diagnosis or complex care. Expert Medical Opinion gives members access to top specialists, ensuring the right care and personalized assistance during difficult times.

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Delivering outcomes that matter

The right care has a major impact on your
members’ health and your bottom line

69%

of Expert Medical Opinions recommended treatment changes

90%

member adherence to Expert Medical Opinion recommendations

$10,500

average savings per Expert Medical Opinion

The Included Health difference

Nationwide access to top specialists and in-person referrals

An attentive specialist reviews a patient’s medical records

Leading specialists, top institutions

We partner with more than 4,000 specialists from the nation’s top universities, hospitals, and institutions, including UC Davis, Mass General, and Columbia University, to get members a truly expert opinion.

An in-person doctor chats with a patient in his office

In-person referrals to high-quality providers

We go beyond the expert opinion to pair members with top local, in-network doctors, specialists, and mental health providers to support new diagnoses, changes to treatment plans, and more.

A Care Coordinator speaks with a member through a headset

Dedicated Care Team support

When members need help making sense of their treatment or understanding what’s next, we deliver wraparound support and guidance no matter where they are in their healthcare journey.

Support through the entire journey

Specialist-led care without limit during critical or complex moments

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Your expert opinion is complete on the Included Health app

Access to 4,000+ top
specialists nationwide
for second opinions

Specialist referral on the Included Health app screen

Support and follow-up
from dedicated care
coordinators

Call a nurse clinical support on the Included Health app

Immediate clinical support
via phone call from
Registered Nurses

article recommended for a patient on the Included App screen

Data-driven engagement
to identify members early

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Looking to bring your member access to top doctors for their complex needs?

Schedule a demo

"The response was so rapid, and the expert was so complete and it just really really set my mind at ease. It was just a godsend and I’m so glad I remembered that I had this service."

—Specialty Care member

"The expert medical opinion process has [been] the most detailed and comprehensive healthcare experience I’ve ever had. No one has ever given me this level of care, insight, and background. The opinion was absolutely fantastic and so helpful to my condition."

—Specialty Care member

"I am so impressed with the exceptional service provided by this company and so grateful for the team that has surrounded me and my wife. I, for the first time in 20 years, feel we have the support we have been looking for."

—Specialty Care member
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