Healthcare Navigation

The right care at the right time. We got this.

illustration of man with son on his shoulders

Because a fragmented healthcare system has real effects


expected year-over-year increase in employer health benefit spendAon


Of members have worsening or chronic conditionsKaiser Family Foundation


Physician practices closed due to COVIDPhysicians Foundation

Healthcare Navigation solutions support employers, health plans and enterprises by improving health outcomes for members. Navigation solutions simplify employees’ path throughout the continuum of care with clinical, financial, and administrative support that improves employees’ healthcare experience and outcomes by directing them to the right care, at the right time, with the right level of support.

We take the stress out of healthcare to take care of you

  • Connections in the moments that matter
    Identifying and reaching out to connect members with the right care at the right time.
  • Support that simplifies
    Building intuitive tools and empathetic care teams to support member’s administrative, financial and clinical needs.
  • Expertise that gets results
    Drawing on data science and clinical experts to power personalized referrals, support complex care and deliver better outcomes.

Premium Navigation Trend Validation Summary

In partnership with Avalere and Validation Institute, Included Health’s methodology for measuring savings and Premium Navigation’s impact on employers’ healthcare cost trend has been validated.

And, unlike other navigation solutions that focus primarily on administrative support, we engage members with clinically meaningful services proven to drive savings.

Learn how Premium Navigation lowered employers’ healthcare cost trend by ~6-10%.

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Why our partners trust us: we improve access and outcomes


increase in visits to top quality providers


lower healthcare trend than the national average


member rating


saved by correcting billing errors

Interested in learning more?

What is healthcare navigation and how are we different?

A word on healthcare Navigation

Listen in as Chief Medical Officer Dr. Ami Parekh sits down to discuss how Included Health helps leading organizations make the complex simple when it comes to employees’ healthcare.

What makes our member experience different?

Where individuals are still struggling to understand their healthcare coverage, we're there. Our Healthcare Navigation offering not only makes accessing care easier, it also makes it easier to understand every coverage detail. All of which drives better outcomes and a reduction in health spend trend. Hear from Nupur Srivastava, Chief Product Officer at Included Health, as she discusses what makes our member experience exceptionally different.

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A high-tech, high-touch approach to connected healthcare

  • Connected partner ecosystem for a borderless healthcare journey
  • One solution for all member needs maximizes engagement
  • Advanced machine learning algorithms connect members to care based on provider quality and member-level needs
man smiling and looking at his phone

"If it wasn't for the navigation service, I would probably be stuck for at least 6+ months with no info and no help with my condition. I have used them for every bit of my medical journey and I am so thankful that I had this resource."


Premium Navigation Trend Validation Summary Report

~6-10% lower healthcare cost trend. What makes our Premium Navigation better?

Case Study
Salesforce: From Expert Medical Opinions to Navigation

Learn how Salesforce boosted member health outcomes and reduced costs.

Quality Unlocks Greater Value

See how high-quality physicians have a direct impact on healthcare spending and outcomes.