The right care at the right time. We got this.

illustration of man with son on his shoulders

Because a fragmented healthcare system has real effects


Projected increase in healthcare spend above normal levels1


Of members have worsening or chronic conditions2


Physician practices closed due to COVID3

We take the stress out of healthcare to take care of you

  • Connections in the moments that matter
    Identifying and reaching out to connect members with the right care at the right time.
  • Support that simplifies
    Building intuitive tools and empathetic care teams to support member’s administrative, financial and clinical needs.
  • Expertise that gets results
    Drawing on data science and clinical experts to power personalized referrals, support complex care and deliver better outcomes.

Premium Navigation Trend Validation Summary

In partnership with Avalere and Validation Institute, Included Health’s methodology for measuring savings and Premium Navigation’s impact on employers’ healthcare cost trend has been validated.

And, unlike other navigation solutions that focus primarily on administrative support, we engage members with clinically meaningful services proven to drive savings.

Learn how Premium Navigation lowered employers’ healthcare cost trend by ~6-10%.

Why our partners trust us: we improve access and outcomes


increase in visits to top quality providers

Up to 7%

lower healthcare trend than the national average


member rating


saved by correcting billing errors

Interested in learning more?


A high-tech, high-touch approach to connected healthcare

  • Connected partner ecosystem for a borderless healthcare journey
  • One solution for all member needs maximizes engagement
  • Advanced machine learning algorithms connect members to care based on provider quality and member-level needs
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"If it wasn't for the navigation service, I would probably be stuck for at least 6+ months with no info and no help with my condition. I have used them for every bit of my medical journey and I am so thankful that I had this resource."


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Case Study
Premium Navigation Trend Validation Summary Report

~6-10% lower healthcare cost trend. What makes our Premium Navigation better?

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Case Study
Salesforce: From Expert Medical Opinions to Navigation

Learn how Salesforce boosted member health outcomes and reduced costs.

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Quality Unlocks Greater Value

See how high-quality physicians have a direct impact on healthcare spending and outcomes.