Urgent Care

24/7 on-demand virtual care for members’ everyday and urgent care needs, from treating common concerns to refilling prescriptions.

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A young girl takes a virtual visit with a doctor on her phone
Delivering outcomes that matter

The difference high-quality virtual care makes

< 10 min

wait time for an on-demand visit

95%

of cases resolved without requiring referral to external care

>50%

of members intending to go to the ER redirected to appropriate care

The Included Health difference

Best-in-class virtual care for industry-leading outcomes

A smiling doctor in a white coat looks at her computer

More on-staff providers

We employ a practice of clinicians with an average of 15 years experience. Every one of our doctors can offer quality care in every visit.

A woman holds a tablet where she is having a virtual telehealth visit alongside her child

24/7/365 access to quality care

Our best-in-class care is available in all 50 states. Whether it’s a medical or mental health need, visits are available night or day for members nationally.

A doctor on a tablet helps a patient virtually with a prescription

A convenient experience without the hassles

We make it easier for members to complete care through connections to labs and pharmacies. When some of the hard work is taken out of healthcare, members can focus on getting and staying healthy.

Care that goes beyond the screen

Virtual care when and where 
members need it

Telemedicine call on smartphone

On-staff clinicians trained in dermatology and mental health

Screenshot of app showing Virtual Care

Best-in-class care available night or day in minutes

Care for all ages Included Health app screen for children ages 14 and 7.

Care for members of all ages

Screenshot of app showing Prescription (Rx)

Integration with labs and pharmacies to support follow-through

Light blue chat bubble overlaid on blue computer screen
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Ready to learn how Everyday and Urgent Care can support your members?

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"After sharing that I was deaf and read lips, I appreciated that [the doctor] took the time to speak slowly and clearly so I could understand her through the video screen… the entire process was much faster (and safer) than having to drive to urgent care and wait. "

— Everyday & Urgent Care member

"My very first experience with Included Health was EXCELLENT!! I was able to talk to a very caring and professional physician within 15 minutes [...] Overall I could not be happier with the process, quality of treatment, and service level received!"

— Everyday & Urgent Care member

"So grateful for a service like this - to be able to get quality care without taking my sick child out of the house. Provider was kind, patient, and helpful. In less than 10 minutes, a prescription was on the way to our pharmacy, and a doctors note for school ready to download and print.”

— Everyday & Urgent Care member

"Without [Included Health], it could have taken a couple of days to get in to see my regular physician miles from my home. Because I was able to use this service I got a better diagnosis and recommendations to seek further treatment. The results were life saving."

— Everyday & Urgent Care member
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OUR SOLUTIONS

Improving care and lowering costs through mind, body, and wallet support

Care

Doctor On Demand

Urgent care, behavioral health, and primary care, with 1,000+ employed clinicians providing ongoing support and connections to expert opinions and in-person care nationwide.

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Connection

Included Health Connect

One place for care and questions about benefits and costs, where our AI healthcare assistant, Dot, works alongside expert care advocates to guide members to the right next step for their health.

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Coverage

Included Health Plans

Clinically integrated health plans that make high-quality, cost-effective care the easy choice — helping people get the right care, while delivering savings for both members and plan sponsors.

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