Inclusive Health Care for Health Plans

For health plans

Communities

We’re transforming healthcare for historically underserved and vulnerable populations through dedicated advocacy and guidance to deliver better outcomes for all.

A gay couple sit in their living room and speak with a provider virtually

Delivering outcomes that matter

Inclusive and personal care benefits everyone

96%

of members are satisfied with their recommended provider and intend to see them again

94%

of members are more confident they can receive healthcare they trust

88%

of members are less likely to avoid care

The Included Health difference

Dedicated experts who ensure members feel seen, heard, and understood

A black Care Coordinator speaks to a member through a headset

Improving the healthcare experience

Highly specialized care coordinators representative of the communities they serve support LGBTQ+ and Black members through major life milestones and seamlessly guide them to relevant, covered benefits.

A young black patient is treated by a doctor

Community-validated providers

We connect LGBTQ+ and Black members with thoroughly vetted, clinically excellent, in-network doctors from a dynamic directory of over 21,000 providers.

A gay couple in their kitchen with one at the sink and the other using his phone to search for a doctor

Advance health equity with a dedicated strategy

Partnering with innovative health plans, we’ve launched first-to-market solutions to support LGBTQ+ members in Medicare Advantage and commercial populations.

Community-specific support

Personal support for members and their loved ones

support screen on the Included Health app

Community-specific care coordinators available via chat or phone

LGBTQ+ Health affirming care screen on Included Health app

Advocacy for whole-person care for LGBTQ+ and Black health needs

Your mental health visit is starting screen on the Included Health app

Direct connections to high-quality providers who members can trust

care coordinators for Communities on the Included Health app

Help understanding workplace policies, insurance coverage, and more

Illustration of person on laptop with cat on table

Connect with us

Looking to provide focused support for your LGBTQ+ and Black members?

Find available time

Success Stories

White papers, case studies, and educational resources on the impact we deliver.

"This is much more than I expected. I am thoroughly impressed. I will look over the list tomorrow and reach out to them directly.”

— Communities member

"[Care Coordinator] has taken the stress away…and you can tell she really cares that she finds that perfect match. She is very responsive and always there for me and my family."

— Communities member

"I see my care coordinator as my ally in trying to figure all of this out. It's so impersonal, so hard to ever get the same person on the phone, so it's really great to feel like I have a teammate in this."

— Communities member