Resources | Insights

What is healthcare navigation and why is it so important?

man with smartphone

The U.S. healthcare system is confusing and difficult to navigate. It’s hard to find high-quality doctors, understand insurance benefits, and untangle medical bill issues. Your employees may feel like they’re being bounced around the system without getting the answers and support they need.

This experience is not just inefficient and expensive—more importantly, it makes your employees feel hopeless and overwhelmed when they’re already at their most vulnerable. 

To improve the healthcare experience, innovative employers are partnering with health navigation vendors to help their employees navigate the complexities of the system. The best navigation solutions look at members holistically, using dedicated care teams and data-driven, digital tools to solve any healthcare-related problems for the member, including financial issues, logistical challenges and more. 

What is healthcare navigation?

Healthcare Navigation solutions support employers, health plans and enterprises by improving health outcomes for members. Navigation solutions simplify employees’ path throughout the continuum of care with clinical, financial, and administrative support that improves employees’ healthcare experience and outcomes by directing them to the right care, at the right time, with the right level of support. In addition, health navigation helps to eliminate confusion, increase healthcare engagement which ultimately results in better health outcomes through offering a personalized and full solution to members. Solutions often include providing a single point of entry for all healthcare needs including a single number to call on an insurance card, 24/7 claims and advocacy support, billing questions, access to a clinical team – including support for complex clinical needs and expert medical opinions, and visibility into healthcare costs.

At Included Health, we create products and services that get your employees better healthcare experiences by providing personalized navigation, medical expertise and access to care. Our friendly, highly-trained care team goes above and beyond to provide empathetic support, personalized advocacy, and end-to-end care coordination for your members.

Thank you for finding my doctor, scheduling appointments, and reviewing my billing—I can now breathe easier!”

Tyler, Included Health member

Why should employers care about healthcare navigation?

Employers who offer healthcare navigation are able to provide their employees with dedicated support, improve health outcomes, and increased cost savings which leads to a better bottom line. Now, more than ever, we need to raise the standard of healthcare for everyone, together. Virtual care and navigation can also help increase access for rural and underserved populations.

Watch the video below to learn more Healthcare Navigation. Hear from Nupur Srivastava, Chief Product Officer at Included Health, as she discusses what makes our member experience exceptionally different.