Care - Doctor On Demand

Doctor On Demand is Included Health’s virtual care offering. It gives your members one place to get everyday, urgent, preventive, and behavioral health care from providers employed by Included Health.

Members can build an ongoing relationship with a primary care provider, see a therapist or psychiatrist, or get urgent care at any hour. A care team helps in between visits and connects members to local, in-network care when they need to be seen in person.

From urgent care at any hour to ongoing primary care and mental health support, Doctor On Demand covers a wide range of needs, including:

• Everyday and urgent concerns like colds, flu, UTIs, rashes, and more
• Preventive care such as annual check-ups, screenings, prescription refills, and labs
• Ongoing care for common conditions like high blood pressure and diabetes
• Therapy and psychiatry for a wide range of mental health needs, for adults and for children and teens under 18
• Referrals to local in-network providers, labs, and specialists when care needs to happen in person

Members can get care through the Included Health app or the Doctor On Demand app, on any smartphone, tablet, or computer. To help them get to the right kind of care faster, members can start with Dot, Included Health’s AI assistant, which asks a few questions and points them to the right visit.

Virtual urgent care visits average about a 10-minute wait, and about 60% of members get a behavioral health appointment the same day or the next.

No. Doctor On Demand complements a member’s existing in-network care by offering access to convenient, high-quality virtual care when they need it.

Our providers can share details of a member’s virtual care visit with an in-person provider for ongoing care management, so everyone is working together to ensure continuity of care.

Doctor On Demand brings primary care, urgent care, and behavioral health together in one virtual experience, delivered by providers employed by Included Health rather than a network of outside providers.

Members can see the same primary care provider over time, get therapy and psychiatry in the same place, and be referred to local care when they need it. AI-assisted tools help providers keep each member’s history in front of them, so care is faster and more personal.

Doctor On Demand generates savings by redirecting members from high-cost sites of care (like the hospital, ER, or in-person urgent care) to affordable, high-quality virtual care from our providers, reducing healthcare spend while improving member outcomes.

Doctor On Demand is a strong fit for employers and health plans that want to expand access to high-quality virtual care, especially when members live in rural areas, are spread across the country, or have trouble getting to a consistent primary care provider or timely behavioral health care.

It can work on its own as a virtual care solution or alongside Included Health’s navigation and health plan offerings.

Doctor On Demand is Included Health’s virtual care offering, with primary care, urgent care, and behavioral health from providers employed by Included Health. It’s the Care part of what we offer employers and health plans.

Included Health is a healthcare company that delivers personalized all-in-one healthcare to millions of people nationwide. We bring together Care, Connection, and Coverage: virtual care through Doctor On Demand, navigation and advocacy that help members find the right care and understand their benefits, and health plans built around high-quality care.