15%+ total cost of care savings, and better outcomes without cost-shifting
Easy-to-understand costs for members align incentives to make high-value care the most affordable option, driving engagement and savings.
Primary care is at the center of care coordination and health management. We guide every member to high-quality virtual or in-person primary care — including our dedicated staff of in-house clinicians — to provide holistic, longitudinal care.
Whether it’s 2 PM or 2 AM, a weekday or the weekend, our AI-native platform ensures members get healthcare answers fast. From specialist referrals to billing questions to urgent health needs, Dot and our 1,000-plus employed clinicians and roughly 500 member care advocates provide a coordinated healthcare experience from day one.
Access to a nationwide, curated quality network ensures high-quality, cost-effective care wherever your employees are located. We ensure seamless coordination between virtual and in-person care options, including our Firefly Nearby partners, across all 50 states.
Health plans that care for mind, body, and wallet
89%
member satisfaction score
4 in 5
members say our health plan makes care more affordable
50-80%
better chronic condition outcomes than the benchmark
70%
of enrolled members use incentives to choose high-quality, lower-cost care
A guided experience that makes high-quality, cost-effective care easy
Proactive onboarding
and engagement
Plan education starts from early enrollment and continues with personalized outreach throughout the plan year
AI-powered,
primary care-centered
Dot by Included Health guides members and helps them establish a primary care relationship early
Integrated referrals to
high-value care
Proactive outreach ensures members can easily choose preferred high-quality providers and low-cost facilities
Timely guidance when
it matters
Members get clear, supportive guidance about their benefits and potential costs — so they can make confident choices, find the right care, and avoid surprises
Configurable plans with powerful impact
Complete
The comprehensive solution designed to maximize impact on experience, outcomes, and savings
- Includes a preferred third-party administrator (TPA), with several national network options
- Embedded Care Key™ guidance to steer members toward high-value providers
12–15% net savings
Flex
A flexible configuration that works alongside existing carrier networks and solutions
- Works with existing networks and supports multiple TPA options
- Uses a tiered steerage model to guide members to high-quality, low-cost care
6–8% net savings