Frequently asked questions

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About Research |  Compensation & Incentives  |  Troubleshooting  |  Additional Support 

About Research

User research helps us understand how people use our products. We use interviews, surveys, and usability tests to learn what works well and what we can improve for you.

Most studies take 15–60 minutes. We always clearly state the time commitment before you agree to participate.

It varies based on our research needs and your profile, but typically no more than 1–2 times per month. You can always decline any invitation.

Activities may include:

  • Phone or video interviews (30–60 min)
  • Online surveys (10–20 min)
  • Usability testing of websites or apps (30–45 min)
  • Focus groups (60–90 min)
  • Diary studies (Ongoing over several days)

Compensation & Incentives

Yes, you will be compensated! Rewards vary by study type and length, typically ranging from $25–$150 in gift cards. You’ll always know the incentive amount before agreeing.

Note: Compensation may be prohibited for certain members due to employer policy.

We typically provide digital gift cards via email within 5–10 business days after study completion.

Life happens! Just let us know right away. Compensation is only provided for studies that are completed fully.

Privacy & Security

We take privacy seriously. Your personal information is:

  • Stored securely and separately from research data
  • Never shared with third parties for marketing purposes
  • Only used to match you with relevant research opportunities
  • Protected in accordance with HIPAA and applicable privacy laws

No. Your participation in research studies is completely separate from your healthcare services and is kept confidential.

We may ask health-related questions relevant to the research, but:

  • Participation is always voluntary
  • You can skip questions you’re uncomfortable answering
  • Research data is anonymized and aggregated
  • We follow strict HIPAA compliance protocols

We need basic contact information to invite you to studies, but your identity is kept confidential in research reports and findings.

Some sessions may be recorded (audio or video) for research purposes only. We’ll always:

  • Ask your permission before recording
  • Explain how recordings will be used
  • Store recordings securely
  • Delete recordings after analysis is complete

Eligibility & Participation

While we prioritize current members, we also welcome former members.

Participants must be 18 or older. For research involving minors, we work with parents/guardians separately.

Absolutely! We need feedback from people with all levels of tech experience—your perspective is what matters most.

We’re committed to inclusive research. Please let us know about any accommodations you need, and we’ll do our best to support your participation.

Yes, please do! You’re welcome to share our sign-up page with anyone who might be interested.

Logistics

Click the “Join the program” button and complete the brief registration form—it only takes about 5 minutes.

After you sign up, you’ll receive a confirmation email. From there, we’ll send invitations whenever a study matches your profile.

Research studies happen throughout the year based on product development needs. You might not match current studies, but keep an eye out for future invitations.

Yes! Most studies are conducted remotely via video call, phone, or online survey.

You can unsubscribe at any time by clicking the link in any email or by contacting us at uxresearch@includedhealth.com.