Redefining the member experience with healthcare AI and clinical expertise
Healthcare should be simple, personal, and supportive for your members and employees. At Included Health, we believe the future of healthcare combines the best of technology with the irreplaceable compassion of human expertise. We refer to this as AI + EQ, and is core to how we deliver personalized, all-in-one healthcare to millions of people nationwide.
What we’re seeing is AI for AI’s sake as opposed to truly thinking about the member’s experience. Our view is AI + EQ…to make the member’s experience even more seamless while ensuring they have the empathetic human — the clinician, the care navigator — able to connect to the member, but that’s what healthcare is all about.
A Seamless Blend of Technology and Empathy
At Included Health, we’re moving beyond "AI for AI's sake" and building toward a better member experience. Our AI-powered assistant Dot proactively engages members in their care, and delivers fast answers to coverage, prescriptions, billing, and benefits questions, 24/7. Included Health’s clinical and advocacy teams are empowered with AI tools and robust data to unlock personalized guidance, predictive clinical recommendations, and cohesive care coordination for better care. Together, our AI + EQ approach is modernizing the healthcare experience to enable better care and outcomes.
Dive deeper into AI + EQ with Jeff Birkeland, SVP of Product and Platform, and Dr. Ankoor Shah, VP of Clinical Excellence.