AI EQ Personalized Healthcare for Enterprise

AI + EQ for Personalized Healthcare

At Included Health, we believe that the future of healthcare is a powerful blend of artificial intelligence (AI) and emotional intelligence (EQ), a concept we call AI+EQ. This isn't about replacing human connection; it's about rehumanizing healthcare by enhancing the invaluable human touch that defines exceptional care.

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Member-first experience

Included Health is the first place people turn — by app or phone — to experience a seamless, convenient healthcare experience with access to high-quality care virtually or in-person.
Personalized AI assistant

Our AI assistant learns from each interaction to provide increasingly personalized support and recommendations tailored to your unique health journey.
AI-enabled experts

Our healthcare experts are enhanced by AI tools that help them provide more accurate diagnoses, better treatment plans, and improved patient outcomes.
Data-fueled platform

Our platform leverages comprehensive health data and analytics to deliver insights that drive better health decisions and outcomes for individuals and organizations.

A smiling woman with dark, wavy hair and an orange shirt stands outdoors, looking directly at the camera.

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A person's hands resting on their lap, with a blue and white pulse oximeter clipped onto their finger, demonstrating at-home vital sign monitoring.

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Our AI + EQ approach is focused on modernizing the healthcare experience to enable personalized all-in-one healthcare.

Included Health's Guiding Principles for AI

Our AI strategy is constantly evolving and is refined in accordance with our core values.
Our guiding principles ensure that AI serves to empower, simplify, enhance, and advance healthcare for everyone:

Empower Members

We help people make informed decisions through accurate, personalized, and tailored self-serve information.

Simplify Access

We work to reduce complexity and administrative burden, making it easier for members to get the care they need.

Enhance Human Interactions

We use automation thoughtfully to create time for meaningful and compassionate human interactions.

Advance Health Equity

We strive to ensure inclusive, culturally responsible care by mitigating bias and promoting equitable health outcomes.

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AI+EQ is transforming healthcare, not just for doctors

As doctors use AI to rehumanize patient care, the systems below the surface need a human touch, too.

Read the full article

Leveraging AI Responsibly: Our Commitment to Trust

Included Health's Ethical AI governance is grounded in five core pillars, blending adherence to gold standards with a mission-driven perspective. This framework is designed to build and maintain your trust.

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Fairness & Equity:

Regularly test AI for bias across demographics.
Using diverse datasets to ensure representation and reduce disparities.

A diverse, intergenerational group sits in a brightly lit room having a discussion around a coffee table with a laptop. A Black woman on the right is smiling at the group while holding a tablet.

Safety & Reliability:

Validating AI tools rigorously in clinical settings.
Implementing monitoring for real-time error detection and mitigation.

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Transparency & Trust:

Providing accessible explanations of AI outputs for clinicians and members.
Disclosing AI's role in healthcare decisions to foster confidence.
Empowering members with the agency to escalate to a human care team at any time.

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Privacy, Security & Compliance:

Ensuring compliance with HIPAA regulations.
Protecting sensitive data with advanced encryption and access controls.

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Accountability

Maintaining clear feedback mechanisms for reporting issues.
Establishing an Ethical AI governance committee to oversee clinical AI use and ensure ethical standards.

Care powered by intelligence, driven by compassion.