As a benefits leader, you're tasked with providing the best possible care for your employees. You vet vendors, negotiate contracts, and build programs, all with the hope that the promises made at the leadership level will translate into a seamless, supportive experience for your workforce.
But how do you truly know if it works?
For one benefits leader, an unexpected personal health scare became the ultimate test of her benefits program. Her firsthand experience proved that her partnership with Included Health was indeed "worth its weight in gold."
Putting your benefits to the test
For Eileen Brown, Senior Manager of Benefits at Bread Financial, a personal health scare offered a stark reminder that even with deep knowledge of the healthcare system, navigating it can feel overwhelming.
After passing out and doctors discovering a mass on her liver, Eileen found herself lost in a maze of next steps and specialist referrals. Despite knowing the ins and outs of her own plan, the lack of clear guidance left her feeling "very apprehensive".
This is where a truly personalized, all-in-one healthcare service made all the difference. Included Health stepped in to offer a service designed for Eileen’s unique needs. Her care coordinator, an expert who was informed and aware of her specific benefits and resources, personally called her to collect medical documentation and paperwork and worked with Eileen to determine how to move forward, together.
[Included Health] kind of took all those little loose ends and tied it all together in a bow for me."
— Eileen Brown, Senior Manager of Benefits, Bread Financial
When your experience with healthcare is worth its weight in gold
Eileen's story isn't just a testament to a great benefits partner; it's a powerful reminder of a shared purpose. It proves that a seamless, personalized experience isn't just about efficiency—it’s about empathy and advocacy. Eileen’s testimonial highlights the immense value of a partner that provides personalized care coordination, helps manage complex medical paperwork, and simplifies the process for employees—and benefit leaders.
For benefits leaders, this kind of support is invaluable, and as Eileen puts it, "that to me was worth its weight in gold".