How a regional health plan elevated care for commercial and Medicare Advantage members
Meet the Client
Regional health plan | Commercial & Medicare Advantage | 1M+ members
Driving health plan success through strategic partnership growth
A leading regional health plan faced the challenge of delivering comprehensive, high-quality care for over 1 million commercially insured and Medicare Advantage members. Amidst rising costs, provider shortages, and long wait times, they sought a strategic partner to improve care access and drive member engagement.
The health plan partnered with Doctor On Demand by Included Health to deliver integrated virtual care across physical and mental healthcare. Initially offering access to 24/7 urgent care support and high-quality behavioral health visits, the plan strategically expanded into primary care and triage services following proven results across clinical and financial outcomes. The long-term partnership has enabled the plan to meet members where they are across both commercial and Medicare Advantage populations, white strengthening their competitive position.
In this case study you'll learn:
- Why end-to-end, longitudinal care is essential to closing critical healthcare gaps
- The impact of high-quality virtual care on member outcomes and cost savings across different lines of business
- How a strategic, long-term partnership can adapt to the evolving needs of health plan populations