Care Clinic provides comprehensive, high-quality virtual care across the full continuum of member needs—including preventive, acute, chronic, and behavioral health—all from one connected platform. Members receive timely support from a multidisciplinary care team that includes board-certified doctors, nurse practitioners, therapists, and care coordinators who work together to manage both immediate and long-term health concerns.
Rapid access, real results
3-5 days
to primary care appointment
1-3 days
to first available therapy or psychiatry appointment
99%
case resolution rate for primary care visits
4.96/5
member rating
35%
higher return rate than in-person care
From physical to mental health, Care Clinic is here to support
There is a better way for members to access care, one that is integrated and designed to meet all member needs.
Care Clinic expands your network with high-quality, integrated care, supporting members' physical and mental health to achieve meaningful clinical and financial outcomes. Our flexible platform provides comprehensive, timely support across urgent, primary, specialty, and behavioral health needs.
Proud to work with leading organizations
Why it works
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Connected, whole-person platform
Comprehensive, longitudinal care for physical and mental support, seamlessly integrated in a single platform to expand care access and improve member outcomes.
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Clinically-led care that’s focused on quality, not quantity
Members connect with board-certified doctors, therapists, and specialists who work as a team, ensuring clinical and administrative support before, during, and after visits.
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Proactive care, personalized support
We put members at the center. Our tech-enabled platform gives our care team real-time insights about each individual to proactively flag risks, close gaps, and provide personalized, longitudinal care.
Discover the value of integrated care
The Included Health difference
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Included Care Clinic
Others
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Service offering
A fully integrated experience—one app, member experience, and care team—across primary care, urgent care, behavioral health (incl. support for minors <18), expert opinions, and specialty care
Point solution that only addresses single health needs, with no comprehensive or longitudinal member support.
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Clinical excellence
High-quality, employed providers, with 14+ years of experience on average and diverse expertise, who deliver best-in-class virtual care that improves clinical outcomes and experiences for members.
Outsourced or contracted providers with little to no clinical oversight or quality control, leading to low-quality care and low provider satisfaction.
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Care coordination
Guidance to high-quality local care when needed, with 300+ quality models driving a 92% increase in visits to top quartile brick & mortar providers.
Lack of care coordination with a member’s existing provider or in-person care facilities, resulting in fragmented, episodic care with disappointing results.
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Interoperability
Deep connectivity across virtual and in-person care, enabled by an EHR that offers interoperability with Epic and the majority of hospitals.
Siloed data sources result in lack of interoperability, leaving members and providers “in the dark” about the best treatment path.
Better care, happier people
Trusted Providers
“A very welcome resource in an otherwise inaccessible, complicated primary care system…The providers are readily available, competent, and friendly and offer a sense of comfort and confidence regarding one's illness”
—Included Health member
Convenient
“A wonderful way to see the doctor online without the hassle of going to ER or urgent care where you wait for hours and hours. The doctor talks with you about your illness, evaluates, and calls in prescription if needed. What a wonderful program!”
—Included Health member
Personalized Support
“[My therapist] has helped guide me through changing my life from no future to a fulfilling life full of happiness in less than a year.”
—Included Health member
↑77%
of members experienced improved blood pressure
↓24%
Reduction in HbA1c levels among members with diabetes
↑86%
of members experienced an improvement in depression symptoms
$4,642
average savings for members engaged with a PCP and Behavioral Health over 3 years
