At Included Health, we’re dedicated to raising the standard of care for everyone. We’re proud of our care coordinators from the LGBTQ+ Health team who help queer and trans people to be themselves with our guidance. We work to connect members of the LGBTQ+ community to culturally competent, affirming providers.
Below, read an anonymous story of how our care coordinators help members from the LGBTQ+ community or members with loved ones in the LGBTQ+ community.
How our LGBTQ+ Care Coordinators Help to Make an Impact
Eddie has a member who lives in Phoenix and is the parent of a child who recently came out as trans. The initial request was for a trans-competent therapist for the child. While Eddie worked on identifying therapists who were a good fit both culturally and clinically, he also passed along resources to help educate the parents on how to provide support to their child. He ended up finding a therapist who was both trans herself and in-network. The family was ecstatic.
The member was not only grateful to Eddie for support with the initial request but also for the extra resources that he provided. “As a parent, my primary objective is to provide unconditional love to both of my children. I truly do not understand how it could be any other way. So, when [child] came to use several weeks ago with his news, the only emotion that I really could not resolve was an uneasy feeling about how I could best support him. The love from my wife and I would never change, but I knew that [child] would be on a path that needed more than just our love. I feel incredibly proud of my company to have a partnership with Included Health, as without that as a resource, I probably would still be going down many Google search rabbit holes,” they relayed to Eddie.
The member felt cared for, saying that Eddie’s communications were warm and re-assuring from the start. “What a gift you have in allowing that to come through via text. Your support of resources and eventually connecting us with [therapist] has been amazing. My child has already had two sessions, and he is very comfortable with [the doctor]. I can’t tell you how happy this makes us.”
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At Included Health, we strive to provide friendly and exceptional healthcare navigation services to the LGBTQ+ community.Learn more about ourLGBTQ+ Health services for your employees, and please do not hesitate to contact us to #GetIncluded for your company, health plan, and community.
And, as always, if you’re an Included Health member, don’t hesitate to contact our LGBTQ+ Care Coordinator team to get connected with affirming providers.
About the author
Our Editorial Team is composed of our leaders, clinicians, and care coordinators, as well as other Included Health employees, all who are working to raise the standard of healthcare for everyone. Together, they combine decades of subject matter experience across all fields of healthcare.