“Meet Grand Rounds” is a series of interviews introducing some of the people working to raise the standard of healthcare for everyone, everywhere.
Mike Matteo, President at Grand Rounds, leads our customer-facing growth and client teams, and is responsible for driving satisfaction, cost effectiveness, and a healthy workforce for our 130+ employer customers and more than 5 million members. Learn more about Mike in the Q&A below.
What inspired you to join Grand Rounds?
I first learned about Grand Rounds many years ago at a conference when Rusty Hofmann (co-founder) shared his son’s healthcare journey, which was his inspiration for starting Grand Rounds. I was in awe that a company was doing such incredible and important work.
My family and I had a similar healthcare experience with my sister, who is mentally disabled and lives in a group home. One day she had gotten really sick and needed to have surgery right away. However, the hospital she was admitted to didn’t have a qualified surgeon for this delicate procedure, and the hospital she needed to be transferred to didn’t have any beds available at the time. I happened to know some folks at the other hospital and gave them a call, at which point my sister’s entire care journey changed for the better. And then it struck me: it’s not fair that some have this access while many people in our country do not. I love that Grand Rounds’ mission is to make sure everyone has access to high-quality care, and I’m so honored to be part of this mission.
What are you most excited about in your new role?
There are many reasons I am excited about working here, but the primary reason is working with a great team to create the best, patient-centric health system for everyone, everywhere.
How did you get started in healthcare?
I’ve always had a passion for solving the biggest problems in healthcare. Healthcare is the most intimate thing in the world — it affects our family, our finances, and our overall health.
I started my career in employee benefits at The Travelers Insurance Company, followed by a 23-year tenure at UnitedHealth Group where I held various executive leadership positions, including the first-ever Chief Growth Officer for OptumRx.
If you could change one thing in healthcare today, what would it be?
There are so many things, but if I had to pick one it would be to eliminate variation in how care is provided across different populations.
What are you most passionate about outside of the office?
My family! I enjoy spending time with my family and some of my favorite times are watching movies with my wife and two children. I also love watching sports — football (go, Patriots!) and golf in particular are my favorite.
If you could have one superpower, what would it be?
Teleportation so that I could visit many more clients each day. And having a vaccine for COVID-19 readily available — that counts as a superpower, right?
Grand Rounds is Now Included Health
Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.
We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included.