AI-powered, clinician-in-the-loop assistant recognized for delivering a fully integrated healthcare experience across mind, body, and wallet
SAN FRANCISCO — Jan. 15, 2026 — Included Health, a new kind of healthcare company delivering personalized all-in-one healthcare to millions of people nationwide, is proud to announce the recognition of Dot by Included Health as a winner in the 2026 BIG Innovation Awards by the Business Intelligence Group. The awards program honors companies, products, and leaders who are transforming industries through applied innovation and measurable real-world impact.
Widely introduced in 2025, Dot is the industry’s first personalized, all-in-one AI assistant designed to support members holistically — across mind, body, and wallet. Embedded within Included Health’s integrated care platform, Dot connects medical history, claims, benefits information, and clinical intelligence to deliver fast, personalized guidance while ensuring expert clinicians and care advocates are always available when needed. The result is a seamless experience that helps people take the right next step in their care with confidence, clarity, and support.
“Dot was built to make healthcare feel connected instead of fragmented,” said Nupur Srivastava, chief operating officer at Included Health. “By bringing together clinical context, your specific benefits information, and expert clinician and advocate support in one experience, Dot gives members an always-on front door to healthcare — one that helps them understand their options, access high-quality care, and take action across every aspect of their health.”
Over the past year, Dot has been refined and scaled with some of the nation’s largest employers, supporting millions of member interactions across clinical, administrative, and benefits-related needs. Early data has shown that members who engage with Dot are more likely to take recommended next steps, from preventive screenings to virtual care, and report greater confidence navigating their healthcare options. By combining intelligent automation with seamless access to human support, Dot is helping members get answers faster, follow through on care, and experience a more connected healthcare journey.
The BIG Innovation Awards celebrate organizations and products that are pushing boundaries and advancing their industries. Winners are evaluated by a panel of seasoned business leaders and executives who assess creativity, measurable results, and overall impact.
Learn more about Dot and how it’s transforming the healthcare experience.
About Included Health
Included Health is a new kind of healthcare company that delivers personalized all-in-one healthcare to millions of people nationwide. We provide healthcare access, answers, and advocacy through a modern experience designed to treat people better—mind, body, and wallet. It’s all included: comprehensive virtual and in-person care, system-wide navigation and care coordination, and 24/7 support for every clinical and administrative need. Our members see better doctors, experience better outcomes, and have more healthy days, all at lower cost. Learn more at includedhealth.com.
Media Contact
Lara Key
press@includedhealth.com