Included Health Announces All-Included Care™ on Stage at HLTH

All-Included Care is the first fully-connected healthcare experience, giving members exceptional care and support that is connected to the entire benefits ecosystem

SAN FRANCISCO — November 15, 2022 — Included Health, the first company to fully integrate navigation and virtual care, today will unveil All-Included Care at HLTH in Las Vegas, Nevada. All-Included Care is a new kind of healthcare service that guides and delivers high-quality, in-network care for every health journey, from simple to complex. By combining virtual care and access to in-person care with guidance and advocacy, All-Included Care creates a comprehensive and connected healthcare experience for every healthcare need.

Initial results found that All-Included Care increased year-over-year engagement with plan benefits by 33% and helped 77% more people connect to a higher-quality primary care physician. There was a 25% increase in the number of members who sought and accessed behavioral health treatment. That figure increased to 35% for members residing in predominantly Black and Hispanic areas; these neighborhoods face greater healthcare inequities. By January 1, 2023, more than 700,000 people will have access to All-Included Care.

“Great healthcare was never meant to be exclusive, which is why we are fundamentally changing the ability to access healthcare through All-Included Care,” said Dr. Ami Parekh, chief health officer of Included Health. “Better member experiences build trust that drives better engagement and clinical outcomes. We are proud to be the first and only company that has truly integrated virtual care with care navigation to deliver healthcare that’s easy to understand, navigate, use, and like.”

Even as the cost of healthcare continues to increase — with a projected 6.5% rise in costs next year — many people are unable to access high-quality care or navigate the complex benefits ecosystem. 50% of people still have difficulty understanding their healthcare insurance coverage. 98 million individuals live in areas with primary care shortages, severely restricting access to primary care, and more than 60 percent of all counties in the United States do not have a single psychiatrist. The need for the All-Included Care approach is greater than ever.

“As we rapidly grow the number of members who have All-Included Care, it is clear that the nation’s most forward-thinking employers and health plans are eager to choose a partner that is not only innovative, but also has a long track record of success. Over the past decade, we have delivered a better member experience and significant clinical and financial results,” said Robin Glass, president of Included Health.

The integrated model of All-Included Care recognizes that individual needs often span the care and support continuum, from financial and administrative guidance, to a full range of clinical services for physical and mental health. Through the intuitive app and live 24/7 concierge support, members can get answers to benefit and billing questions, access virtual or in-person care across the health benefit ecosystem, and receive clinical guidance. Additional features include:

  • Multidisciplinary, coordinated care team led by the member’s primary care physician with a 360-degree view of the member’s healthcare journey, enabled by shared electronic health record and care navigation tools. Together, they drive fully coordinated care.
  • Whole-population support and clinical care for all members, from those that are generally healthy to those that are high risk. Every member has access to clinical care from board-certified clinicians, even those who are not engaged with an Included Health virtual primary care provider.
  • Full ecosystem routing to guide members to clinically appropriate in-network care and benefits such as those focused on weight loss, fertility, musculoskeletal and more.

Dr. Parekh will share an example member story during her 11:20 a.m. Pacific Time session on the Announcement Stage. For additional information on All-Included Care, visit

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We are the only complete, connected healthcare delivery platform designed to support the unique care experience of each person. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at

Victoria Khamsombath