Dot is Included Health’s intelligent AI healthcare assistant. Dot is designed to provide members with quick, accurate answers to common questions about their specific benefits and care. However, if a member’s question is complex or they need to speak with a human, Dot will seamlessly connect them with a member of our care team.
From answer to action, without the extra steps
Most chatbots stop at a checklist. Dot goes further — booking appointments, sending messages, and following up, so members aren't left alone to coordinate their care.
- Matches members with high-quality, in-network providers based on personal preferences and availability
- Helps schedule virtual and in-person visits, including primary care, therapy, psychiatry, and specialty care
- Follows up automatically with personalized context, so care doesn’t fall through the cracks
Guidance tailored to your employees
Dot doesn't guess. It knows each member's plan, deductible, benefits, and care history — so recommendations reflect actual coverage, not generic advice that could apply to anyone.
- Checks plan details, deductible status, and prior-authorization requirements in seconds
- Delivers reliable, plan-specific cost estimates instead of broad, unhelpful ranges
- Recommends the right level of care for the individual — not a one-size-fits-all response
Clinical guardrails with human experts on standby
Dot operates within built-in clinical safety guardrails, knowing when it can act and when to bring in a clinician or care team member — so members land in the right hands.
- Escalates appropriately, routing complex or sensitive needs to the right clinician
- Connects members to Care Advocates and Claims Advocates in minutes, with full context already loaded, so no one has to repeat themselves
- Ongoing testing and oversight from Included Health clinicians ensures a 99% clinical safety benchmark
One front door, connected to every benefit
Dot connects members to their full benefits ecosystem, surfacing the right Included Health and third-party benefits exactly when they're needed — so valuable programs don't go unused.
- Surfaces relevant benefits based on recent interactions or what members are already asking about
- Eliminates dead ends by proactively recommending next steps, instead of just pointing members elsewhere
- Keeps members in one connected conversation across chat, SMS, and voice for a fully integrated experience
Real members, real experiences
24/7 answers
“[Dot] does a great job of finding answers but also importantly doesn't try to block me if it doesn't know and gets me to the next level when it doesn't know.”
—Included Health member
Human-in-the-loop
"I was very quickly transferred from AI to someone who was readily able to resolve my question."
—Included Health member
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Try Dot in action
Discover what Included Health's AI health assistant can do that others can't