Healthcare cost reduction without compromise
Client Profile
Solution
All-Included Care™ by Included Health
Members
50,000+ employees
Key Results at a Glance
>4% reduction in healthcare cost trend in Y1
Significant cost savings relative to projected industry trend
>70% household registration rate
Industry-leading engagement driving real health outcomes and cost containment
70+ Net Promoter Score
Exceptional member satisfaction demonstrating superior employee experience
The Challenge: Rising costs, frustrated employees, suboptimal outcomes
With 50,000+ employees, this benefits team understands that workforce health and well-being are foundational to business success. Like many employers, this company faced mounting challenges:
Escalating healthcare costs
- Unsustainable year-over-year trend increases straining budgets
- Limited visibility into cost drivers and ROI on benefits investments
Complexity-driven disengagement
- Frustrated employees navigating a confusing, disconnected healthcare system
- Low engagement with preventive care and wellness programs
Suboptimal health outcomes
- Difficulty accessing high-quality care when needed
- Growing prevalence of chronic conditions impacting productivity and costs
The Solution: All-Included Care — an integrated, human-centered approach
This company has partnered with Included Health to transform their healthcare benefits strategy through All-Included Care, an integrated model that combines:
World-class clinical team
- Employed clinicians and empathetic care advocates motivated to improve health outcomes
- Focus on delivering more healthy days — both physically and mentally
- Clinical expertise spanning primary care, mental health, specialist navigation, and chronic condition management
AI-powered technology platform
- Best-in-class technology combined with highly skilled humans
- Unmatched ability to build trust and drive sustained clinical engagement
- Personalized member journeys based on individual health needs and preferences
Seamless one-app experience
- Single electronic health record (EHR) enabling coordinated care
- Unified experience across multiple providers and care settings
- Eliminates frustration of navigating multiple systems and touchpoints
The Results: Delivering measurable impact across every goal
Simplifying the healthcare experience
The benefits team positioned Included Health as the front door to their benefits ecosystem through strategic communications, including intranet integration, member ID cards, and easy-to-understand resources. This collaborative engagement approach delivered exceptional results:
Engagement Metrics
- 70% household registration rate — Surpassing initial engagement goals
- ~50% clinical utilization rate — Nearly half of engaged members accessing clinical services
- 70+ Net Promoter Score — Exceptional member satisfaction and trust
Improving health outcomes
Strong early engagement quickly translated into measurable health improvements, with members leveraging virtual care and connecting to high-quality local providers:
Clinical outcomes
- >80% increase in connections to top-quality providers
- >65% of members received a changed treatment plan after Expert Medical Opinion
- Improved metabolic health — HbA1c reductions and increased cancer screening rates
Reducing healthcare costs
While driving strong population-wide engagement, Included Health proved particularly effective with high-cost and clinically complex members —
the population segment that drives the majority of healthcare spending:
Financial impact & high-touch engagement
- >65% of high-cost claimants engaged — Reaching the members who matter most
- >40% care redirection — Virtual visits preventing unnecessary ER and urgent care utilization
- >4% reduction in cost trend — Relative to projected industry trend, delivering substantial savings
I just felt very taken care of and in good hands, relieving much
of the manual back and forth process [of] finding the healthcare
on my own.
— Member
Why this matters for your organization
If you're a benefits leader — regardless of the company size — struggling with:
- Unsustainable healthcare cost trends
- Low employee engagement with benefits
- Fragmented vendor ecosystem creating complexity
- Difficulty measuring true ROI on benefits investments
- Tension between cost containment and quality care
All-Included Care offers a proven alternative:
- ✓ Meaningful cost trend reduction
- ✓ Industry-leading engagement rates
- ✓ Measurable clinical outcomes and health improvements
- ✓ Exceptional member satisfaction
- ✓ Simplified operations and vendor management
