Healthy Days

Identifying and connecting members to the care and help they need through a simple text

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Delivering outcomes that matter

Helping our members experience more Healthy Days*


average increase in healthy days for clinically engaged members


referred to our case management or coordination services


of offered members accepted a clinician callback

*Centers for Disease Control and Prevention. Measuring Healthy Days. Atlanta, Georgia: CDC, November 2000.

Looking to give your members more Healthy Days? Let’s connect.

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CDC “Healthy Days” measure embedded in navigation offering after successful pilot

The Included Health difference

A new approach to identify and engage members with unmet healthcare needs

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Experienced, empathetic clinicians

Without time constraints or a scripted conversation, members can talk in an unhurried way and clinicians can listen, build trust, and uncover true needs.

virtual care visit on laptop

Full visibility into health benefits 

Unlike the typical brick and mortar experience, clinicians have visibility to the member’s entire list of benefits to more effectively direct care and next steps.

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Simple, easy-to-understand

Members are in the driver’s seat to connect through simple tools and questions–putting it all together we’re able to engage members we hadn’t reached before.

Easy, quick patient-reported outcomes

Elevating a standard industry measure to uniquely drive engagement

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Initial outreach introduces
and encourages participation
in Healthy Days check-in

First question asks
member to assess their
overall health 

Member asked to report how
many days where physical
health was “not good” 

As another dimension of
health, member is asked to reflect
on overall mental health

Finally, member is asked how
often poor health interfered
with work or other activities

Depending on response,
member is asked if they’d
like to speak with a clinician

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Connect with us

Ready to learn more about how Healthy Days check-ins can help your members thrive?

"I am so glad you called, this is exactly the kind of help I need right now."

— Included Health member

“I knew I had so much to do and work on regarding my health, but I just didn’t know where to start. […] all I had to do was fill out a text survey and then you called me and are now setting everything up for me. It’s just super convenient and really helpful.”

— Included Health member

"I really wanted to reach out to say THANK YOU SO MUCH. Just your willingness to listen and HEAR me last week was such a weight lifted."

— Included Health member
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