Putting the member first: How employers are restoring trust in healthcare
Compassionate, coordinated care that overcomes barriers and meets every healthcare need
Before Included Health, Rick’s experience with healthcare was frustrating—marked by misdiagnoses, neglectful providers, and a system that treated him like just another number. He had to repeat his health history at every visit, navigating a disconnected system that made getting the right care a challenge.
That changed when Rick gained access to Included Health’s integrated primary care model through his employer-sponsored health plan at AT&T. Rick found trust in healthcare again when he began working with his primary care physician, Dr. Coe, and the rest of his Included Health Care Team. With multidisciplinary providers, personalized care plans, and proactive support, Rick finally experienced better health outcomes and a healthcare experience built on trust.
How a unified healthcare experience transformed Rick’s health
Rick received wraparound support from his dedicated care team that worked together to improve his overall health. They communicated Rick’s health needs to each other, arriving at appointments with the context they needed to support Rick on his health journey
[Included Health] is a godsend. When I tell you I would not be here… I can almost guarantee you I would not be here. Because it is one thing to do your job, and one thing to care. And I’ve met people on this team that actually really do truly care.”
The business case for integrated healthcare: Driving engagement, lowering costs, and improving outcomes
When employees struggle to navigate a fragmented healthcare system, they delay care, disengage from benefits, and experience worse health outcomes. A unified, employer-sponsored healthcare solution removes these barriers—leading to better experiences, smarter cost savings, and a healthier workforce.
For employers, investing in a unified healthcare solution means:
- Improved employee engagement with benefits
- Better access to high-quality, cost-effective care
- Stronger health outcomes through coordinated, connected support
When employees trust their healthcare, they use it—and that leads to a healthier, more productive workforce.
Included Health’s personalized, all-in-one healthcare combines high-quality virtual primary care with expert-led care navigation, ensuring employees get the right care at the right time—without the hassle. By integrating primary care, behavioral health, and specialty guidance into one seamless experience, we help employers drive better health outcomes, lower costs, and build a healthcare solution employees actually trust.