What Employee Benefits Leaders Can Learn from Penske Automotive Group’s Culture of Care
At Penske Automotive Group (PAG), delivering an exceptional experience isn’t just a goal—it’s integrated in their culture. Whether it’s a sales consultant guiding a customer to their perfect vehicle or an automotive technician ensuring a smooth ride, every interaction is built on quality service and trust.
But great service starts from within—and with nearly 10,000 covered lives on their employee benefits plan, PAG knows that taking care of employees is just as important as taking care of customers.
That’s why Mark MacGregor, Senior Manager of Benefits, is committed to ensuring PAG’s workforce receives the same top-tier support for their health and well-being. By focusing on comprehensive healthcare, employee wellness programs, cost-effective health plan management, and seamless healthcare navigation, PAG is enhancing employee satisfaction and business performance—creating a workplace culture that attracts and retains top talent in a competitive industry.
A Commitment to Affordable, High-Quality Employee Benefits
For five years, PAG has kept employee healthcare affordable and avoided raising deductibles—a rare and meaningful commitment in today’s benefits landscape. This dedication to affordable, high-quality healthcare reflects PAG’s focus on employee satisfaction, retention, and well-being.
Beyond cost control, PAG proactively invests in preventive care through an annual physical campaign, encouraging employees and their dependents to visit their primary care providers to catch potential health concerns early. This initiative improves health outcomes and provides the benefits team with data-driven insights to tailor employee benefit offerings to the unique needs of their workforce. By prioritizing cost-effective health benefits and proactive care, PAG continues to enhance both employee well-being and business performance.
We’re really pragmatic in our thinking. We use a lot of data to drive new programs that we offer. We don’t like change, but at the same time, we know the data can drive that change.”
Mark MacGregor
Sr. Manager of Benefits
PAG’s Playbook: Reducing Costs and Boosting Outcomes with a Modern Healthcare Solution
With a nationwide presence, Penske Automotive Group has a diverse workforce with unique healthcare needs. As they reviewed medical claims data and health outcomes, Mark and his benefits team saw a rise in emergency room usage as a result of high-cost, chronic conditions like musculoskeletal disorders and diabetes. They realized that employees lacked the right answers to their healthcare needs, with many struggling to navigate and find high-quality care..
Additionally, many PAG employees live in areas that lack access to high-quality mental health care. The benefits team knew that in order to serve customers at the highest level, employees must feel good—physically and mentally.
That’s when PAG turned to their long-time consultant partner, Gallagher, to find an innovative healthcare partner to serve as a concierge and a digital front door to benefits for their employees. They sought an offering that provided virtual care, mental health services, care management, clinical support, and more—with an emphasis on driving better health outcomes and lowering costs. After a rigorous RFP process to “kick the tires”, PAG ultimately chose to partner with Included Health and offer employees a white-glove level service of healthcare.
Simplifying Healthcare for Every Employee With All-in-One Navigation and Virtual Care
With Included Health, PAG’s population has access to personalized and clinically-guided navigation and care coordination that serves as a single entry point for every healthcare need. Whether employees are looking for a top-rated specialist, need help understanding a diagnosis, or have questions about a recent bill, their dedicated care team is just a call or click away—making it easier to get the right support, faster and with less confusion.
Through Included Health’s Care and Case Management program, PAG supports employees facing high-cost, high-complexity health conditions like diabetes and musculoskeletal disorders. This clinical intervention is designed specifically for members with the greatest needs, supporting those managing multiple or severe conditions where the healthcare system can feel overwhelming.
To ensure employees can get the right care, right when they need it, PAG offers a comprehensive suite of virtual care services through Included Health. From everyday health concerns to more urgent needs, employees and their families can connect with high-quality clinicians 24/7—no matter where they live. Whether it’s a sinus infection, skin issue, or a pressing health question, virtual Everyday and Urgent Care delivers fast, reliable support that helps employees avoid unnecessary ER or urgent care visits, saving both time and money.
Recognizing the growing need for mental health support, PAG also ensures that employees and their dependents have access to licensed virtual therapists and psychiatrists across all 50 states. This means timely, convenient access to care for anxiety, depression, stress, and other behavioral health needs without the long wait times or travel barriers. It's one more way PAG is investing in whole-person care to keep their workforce healthy, supported, and ready to perform at their best.
Penske Automotive Group and Included Health Align on Better Outcomes and Employee Experience
As a newly established partnership, PAG and Included Health are united by a shared commitment: to improve employee health outcomes while delivering measurable value.
Together, they’re making healthcare more accessible, personalized, and supportive—ensuring that employees get the right care, at the right time. With a focus on convenience, quality, and compassionate advocacy, the partnership aims to guide members confidently through the healthcare system with a seamless experience from start to finish.
