Welcome CalPERS Members

Your all-in-one destination for a better healthcare experience

As a CalPERS Basic PPO member, you now have access to Included Health. Partnering with Blue Shield of California, Included Health is dedicated to ensuring you receive the highest quality care for your unique healthcare needs. Select an option below to get started.

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About Included Health

For an even better PPO healthcare experience, CalPERS is partnering with Blue Shield of California and Included Health starting January 1, 2025. This new partnership is dedicated to ensuring you receive the highest quality care for your unique needs. Your health benefits are not changing. Blue Shield will be the new administrator for the PPO plans and Included Health will help you find the personalized care you need, using Blue Shield’s network of doctors and hospitals and Included Health’s network of virtual providers.

Included Health is available by phone, online, or mobile app to help you navigate your healthcare and CalPERS health benefits. Whether you need a new primary care doctor, have questions about a medical bill, or want an easy way to keep track of your insurance information, use Included Health as your first stop for comprehensive, personalized healthcare.

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Find an in-network doctor for your 2025 plan

For existing PERS Platinum and PERS Gold plan members, use the Included Health search tool for in-network providers for 2025.

 

Exploring other CalPERS health plans? Want to find health plans your doctor is available through? Use the CalPERS Health Plan Search by ZIP Code Tool.

New services for 2025

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Healthcare advice

Speak with a nurse over the phone, get a diagnosis reviewed by a world-class expert, and more.

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CalPERS benefit directory

Get connected to the relevant healthcare benefit for your needs.

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Virtual care

See a doctor, therapist, or psychiatrist from your phone, tablet, or computer.

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Provider search tool

Search by condition, procedure, or specialty to find in-network doctors, specialists, or clinics.

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Claims activity & plan details

Track all your healthcare spending activity and your insurance info in one place.

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Claims advocacy

We work directly with your insurance to resolve billing and claims issues.

How Included Health can help next year

Primary care

Get care today to avoid healthcare costs tomorrow.

See a doctor fast, 24/7
When you need urgent care, get it from the convenience of your home or anywhere. You have 24/7 access to our best-in-class virtual care network.

Virtual primary care
Get primary care that goes beyond the screen with online doctors who write and refill prescriptions, order tests and labs, and offer dedicated support no matter where you are in your healthcare journey.

Virtual mental health care
Mental health is an important part of your overall wellbeing. Book a virtual visit with a therapist or psychiatrist for compassionate care.

Find top primary care doctors
Don’t spend time or money finding a doctor. We tell you which doctors are in-network and nearby, what their patients think about them, and their years of experience so you can make an informed decision about your care.

A second look at lab, tests, or imaging
Get a leading specialist to review any concerning or confusing test results. If you’ve had a recent diagnosis or want to explore new treatment options, a no-cost second opinion can help you get the right care.

Primary care for your dependents
Add your dependents to your account today to give them access to all the great Included Health features you have access to. Whether it’s for pregnancy, primary care, or mental health care, we’re here to help you and your family.

Explore more healthcare benefits
Your employer provides you all sorts of great benefits as part of your plan. From chronic conditions to mental health care, you could have access to benefits designed specifically for your unique healthcare needs. See what’s available in the Included Health app.

Custom care for chronic or acute conditions
Join the Connected Care Program to get a team that goes above and beyond when it comes to your care. Not just doctors and specialists, but friendly experts who follow up with you before and after appointments, visits, and more to check in on you.

Get 24/7 medical advice
Speak with a nurse over the phone when you have important questions that need urgent answers.

Plan your healthcare budget
See what you can expect to pay for preventive care, tests, and visits right in the app. You can also chat with a care coordinator to find out what’s covered by your insurance plan.

Don’t pay for what’s part of your plan
Our team of insurance experts can review bills for errors and overcharges to make sure you don’t get stuck with an incorrect bill, especially when it comes to preventive care.

Urgent care

When you need care now, we get you where you need to go.

Virtual urgent care
See a doctor fast with 24/7 access to our best-in-class virtual care network. Connect from your smartphone, tablet, or computer whenever you need care.

Virtual primary care
Get care before it’s an emergency. Pick a primary care doctor from a carefully-vetted network of board-certified physicians. Then, get a diagnosis or treatment plan, help managing chronic conditions, or check-ups anytime you want.

Find urgent care doctors
Search right in the Included Health app for local and in-network urgent care doctors and facilities. Or, chat with a care coordinator who matches to care for any urgent need.

Get confidence in your care
If you’ve had a recent visit to the ER for help with an acute or chronic condition or you have a new diagnosis, Included Health finds you a top specialist for your condition to offer a second opinion on your care.

Urgent care for your dependents
Your covered family members have access to the same great benefits you do for support with their urgent care needs.

Explore your benefit options
We’re here to help you access and make sense of all your benefits. Use the app to get started today.

Custom care to keep you out of the ER
A custom care plan can help prevent the need for urgent and expensive care. Join the Connected Care Program at no cost to you and partner with a dedicated care coordinator, nurse care manager, and clinician to create the most useful treatment plan for you.

Get 24/7 medical advice
If you’re not sure you need a trip to the emergency room, you can speak with a nurse for advice on the next best steps for your care.

Plan for future expenses
If you’re worried about the cost of an urgent care visit, view estimated costs right in the app. You can also access all your insurance plan details right in the app.

Get costs covered
ER bills can be expensive and full of healthcare jargon. Let our team of insurance experts take a look and review you bills for errors or overcharges.

Maternity & family planning

Get best care for you and your baby with help from Included Health. Included Health can help you:

Explore maternity benefits
Whether you need help making sense of maternity benefits, preparing for maternity leave, or more, our experts are on call to walk you through next steps.

Find top doctors
Use the Included Health app to search for local and in-network providers, including OB/GYNs, pediatricians, and specialists. Or, have a Care Coordinator match you with a provider who best meets your needs.

Personalize your care
Every pregnancy has its own unique moments of joy, surprise, and concern. Why wouldn’t your care be personalized to your unique needs? Get a team of healthcare professionals who work with you before, during, and after pregnancy for personalized and dedicated support.

Get 24/7 medical advice
Speak with a nurse for treatment advice, help deciding next steps, and even find a doctor if needed. Don’t wait to get answers to questions during pregnancy and after birth.

Plan for future expenses
Get estimated costs for care right in the app, including for doctor visits, tests and imaging, and hospital stays. Plus, chat with a Care Coordinator to find out what’s covered by your insurance plan. Our team of insurance experts can review bills for errors and overcharges to make sure you don’t get stuck with an incorrect bill. 

Bones, joints, muscles, and more

Get pain-free support for all your aches and pains. Included Health can help you:

See a doctor fast, 24/7
Don’t put off dealing with pain. Connect to an urgent care doctor anytime, anywhere with 24/7 access to our best-in-class virtual care network.

Get confidence in your joint, bone, or muscle care
When it comes to aches, pain, strains, and more, the right care can make all the difference. Learn if you’re getting the best treatment for you with a no-cost second opinion from a top specialist for your condition.

Find a specialist for your specific needs
Get matched with local and in-network doctors right in the app, including orthopedic surgeons, rheumatologists, pain management specialists. Or, have a Care Coordinator find a doctor who fits.

Personalized care
Partner with a dedicated clinician, nurse care manager, and Care Coordinator for personalized support and guidance. We create a custom care plan for your unique needs that takes into account the latest medications, procedures, and treatment options.

Instant relief for healthcare questions
Speak with a nurse for treatment advice and help deciding what level of care you need. Call anytime for help with any question about treatment options, pain management, and more.

Plan for future expenses
Get estimated costs for care right in the app, including for doctor visits, tests and imaging, surgeries, and hospital stays. Our team of experts can tell you what’s covered by insurance, how much a procedure or prescription may cost, if a medical bill has an incorrect charge, and more.

Heart health support

Give your heart the care and support it deserves. Included Health can help you:

Get confidence in your heart care
For serious heart conditions or concerns, Included Health finds a top cardiologist to review your current care, a recent diagnosis, test result, new medication, and more.

Get 24/7 medical advice
Everything seems a little more urgent when it comes to your heart. That’s why we offer anytime support from nurses for treatment advice and guidance on where to go for care.

Get the mental health care you deserve
Managing a heart condition can be stressful. We offer convenient mental health care from a diverse team of therapists and psychiatrists.

Benefits for your total wellbeing
Your heart health can affect all aspects of your life. CalPERS offers all sorts of great resources to support you and your care. See what’s available in the Included Health app or connect with a Care Coordinator.

Find high-quality heart doctors
Stay up to date on your heart health. Use the Included Health app or chat with a Care Coordinator to get matched with a primary care doctor, cardiologist, and more.

Personalize your care
Get dedicated support with acute and chronic heart conditions. Partner with a dedicated clinician, nurse care manager, and Care Coordinator who create a custom care plan for your unique needs.

Plan for health expenses
Get estimated costs for care right in the app, including for important check-ups, doctor visits, tests, and labs. You can also chat with a Care Coordinator to find out what’s covered by your insurance plan. Whether it’s preventive care, surgery, an overnight stay at a hospital, or prescriptions, our insurance experts can review bills for errors and overcharges to make sure you don’t overpay.

Cancer support

Nothing about cancer is easy. Included Health can help. Use Included Health to:

Get confidence in your cancer care
Get a second opinion without the exams, appointments, or bills. Your Included Health care team handles it all. Get a top cancer specialist to review your care.

Explore your benefits
There’s so many aspects to caring for cancer—from financial to emotional. As part of your CalPERS health plan, we can help you access resources that support your needs. 

Download the Included Health app to explore all your benefits or chat with a Care Coordinator.

Get the mental health care you deserve
Find a therapist or psychiatrist for help with the stress, anxiety, and complications of a cancer diagnosis. Our team is available night or day for meaningful support and compassionate care.

Find top doctors
Use the Included Health app to search for local and in-network care, including oncologists, specialists, and facilities. Or, have a Care Coordinator match you with a provider who best meets your needs.

Personalized cancer care
Partner with a dedicated team who guide you through every step and decision of your cancer journey. Your team goes above and beyond when it comes to your care, following up with you before and after appointments, visits, and more to follow up and see what additional support could help.

Get 24/7 medical advice
Questions about side effects of a new medications or changes to your treatment plan? Speak with a nurse for treatment advice, help deciding next steps, and more.

Plan for expenses
View estimated costs for doctor visits, tests and labs, hospital stays, and more right in the app. For more complicated questions, you can also chat with a Care Coordinator to find out what’s covered by your insurance. Our team of insurance experts can handle these hassles for you and review medical bills for errors.

Diabetes support

Get help handling all the difficulties of diabetes with Included Health. Use Included Health to

See a doctor fast, 24/7
Get urgent care for your clinical diabetes needs from the convenience of home or wherever you need it. We provide 24/7 access to our best-in-class virtual care network.

Virtual primary care
Partner with a primary care doctor for support living with diabetes. Your doctor can help with nutritional advice, prescriptions refills, referrals, ordering tests and labs, and more—all virtually.

Talk through the stress of diabetes
Connect face to face with a therapist or psychiatrist for mental health care that’s supportive of your overall wellbeing. Find a therapist and time that fits with virtual visits available night and day.

The right diabetes doctor can make a difference
Use the Included Health app to find high-quality in-network doctors near you, including primary care providers, endocrinologists, and physical therapists. Or, have a Care Coordinator match you with a doctor who best fits your needs.

Get confidence in your diabetes care
Get a second opinion without any exams, appointments, or bills. We find a top diabetes expert to review your current care and suggest the right care options for you.

Discover benefits designed to help with diabetes
As part of your CalPERS health benefits, we can help you access diabetes-specific programs. Use the Included Health app to explore all your resources, or connect with a Care Coordinator to find out what’s available.

Personalized diabetes care
Partner with a dedicated clinician, nurse care manager, and Care Coordinator for personalized support and guidance. We create a custom care plan for your unique needs that takes into account the latest medications, procedures, and treatment options.

24/7 Support for new complications and symptoms
Managing diabetes isn’t always easy, especially when dealing with new treatments or prescriptions changes. When questions come up, speak with a nurse for treatment advice, help deciding next steps for your care, and more.

Plan for expenses
View estimated costs for care right in the app, including for doctor visits, tests and imaging, and hospital stays. 

Plus, chat with a Care Coordinator to find out what’s covered by your insurance plan. Diabetes prescriptions and care can add up. Our insurance experts can review bills for errors and help you explore affordable options for important at-home monitoring equipment and tools.

Mental health

Find care that fits you, your schedule, and your budget.

Virtual mental health care
Make a real connection with a therapist or psychiatrist you can see again and again from your phone, tablet, or computer. Book a virtual visit for care when and where you’re comfortable.

Virtual primary care
Your physical health plays a major role in your overall wellbeing. Partner with one of our dedicated primary care providers for support feeling your best—physically and mentally.

Find top therapists and psychiatrists
Use the Included Health app to search for local and in-network mental health professionals. Or, have a care coordinator match you with a provider who best meets your needs.

Get confidence in your mental health care
Get a second opinion from a leading psychiatrist at no cost to you. Whether it’s help with an underlying concern, an exploration of treatment options, or a discussion around different types of therapy, we find a psychiatrist who can help.

Mental health care for your dependents
Finding an available therapist or psychiatrist for a child or dependent can be challenging. Add them to your Included Health account today so we can find them care that fits their needs.

Explore mental health benefits
You have access to even more mental health benefits thanks to your employee health plan. Download the Included Health app or chat with a care coordinator to explore what’s available.

Get 24/7 medical advice
If you need to speak with someone for supportive mental health care, chat with one our nurses for advice on the next bests for your care.

Plan for future expenses
Get estimated costs for care right in the app, including for therapy and psychiatry visits. You can also speak with a care coordinator to find out what’s covered by your insurance plan.

Get costs covered
Don’t pay more than you have to for care. Our team of insurance experts can review bills for errors and overcharges to make sure you don’t get stuck with an incorrect bill.

Contact

Included Health Member Services
  • Phone: (855) 633-4436
  • Message Care Team: Activate your Included Health account to message your Care Team Coordinator.
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