Nielsen Company, LLC

If you have already seen a specialist and you need to send your records to Included Health, you can contact Member Support team for assistance either through the messaging tool within the Included Health app or by calling Included Health’s Support team at 1-855-431-5533.

The process for each is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

1. If your Included Health primary care provider orders imaging for you, they will review their recommendations with you during your visit.
2. Following your visit, you’ll be contacted by a member of our Care Team who will help you find an affordable and convenient location within your network for you to get the imaging done.
3. A member of the Care Team will help you schedule any necessary appointments and provide you with documentation to bring with you to the imaging center.
4. Once the imaging center sends results back to Included Health, the results will be sent to us to review. Your primary care provider will then contact you with information about what the results mean and if any further action or follow up is necessary.

The process for seeing a specialist or getting a referral is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

1. If your Included Health primary care provider recommends that you see a specialist or need to see a doctor in person, they will review those recommendations during your visit.
2. The provider’s recommended order will be automatically sent to our Care Team who will follow up with you in a timely manner.
3. You’ll receive a message confirming that your provider has made this recommendation for a referral and that you’ll hear from us soon.
4. A member of the Care Team will contact you with recommendations for nearby, affordable, and high quality providers that are your network. Our care team can help you schedule an appointment or give you the provider’s contact information so you can schedule directly with an in-person clinician.
5. A member of the Care Team will also provide you with any documentation you’ll need to bring to your appointment.
6. After you’ve seen the specialist, your primary care provider will review the findings and recommendations, and if needed, will schedule a follow-up appointment for you so that they can review your results and create a treatment plan that’s personalized and appropriate for you.

Durante su visita, si el proveedor cree que una prueba de laboratorio sería beneficiosa para usted, tiene la capacidad de ordenar una prueba de laboratorio. Simplemente visite la ubicación de laboratorio más cercana a usted, haga la prueba y Doctor On Demand le enviará los resultados dentro de los diez días hábiles.

Si su tratamiento incluye una receta, el proveedor revisará la orden y confirmará su farmacia durante la visita. Luego, el proveedor ordenará electrónicamente la receta y estará lista para que usted la recoja una vez que su farmacia prepare su medicamento. Puede seleccionar su farmacia preferida en cualquier momento en la aplicación.

During a virtual Annual Check Up, your Primary Care Provider (PCP) will:

• Review your vitals captured via your Primary Care Kit which includes a blood pressure cuff and thermometer. 
• Discuss personal and family medical histories
• Review current lifestyle and health choices
• Review immunizations
• Screen for potential illness such as depression or anxiety
• Discuss personal health goals such as weight loss, smoking cessation, etc
• Guide you through a virtual physical examination

Our PCPs follow the recommended preventive care services by U.S. Preventive Services Task Force (USPSTF) and provide screenings based on age and gender. From a preventive care visit you will receive a personalized plan focused on their health needs and goals.

If in-person preventive care is needed, your PCPs can order appropriate labs, imaging, and make referrals to in network, in-person care. Examples of services that may require a referral to an in-person provider include vaccines, blood work, mammograms, or colonoscopy. 

Creemos que la atención preventiva es un componente clave de la atención primaria. Nuestra solución fue diseñada para brindar atención preventiva de manera efectiva en un entorno virtual. A través de videollamadas, nuestro proveedor de atención primaria (PCP) puede realizar la mayoría de los exámenes de atención preventiva que pueda necesitar.

In addition to primary care providers, our Care Team is available to assist with any additional questions you may have outside of your visit. They can be contacted through the messaging tool within the app or by calling 1-855-431-5533.

Yes. For urgent needs, you may have a visit with any Included Health provider. Simply click “See First Available” when you open app. 

However, for preventative care and routine visits we strongly encourage you to see your Included Health primary care provider. 

Sí. Puede cambiar su proveedor de atención primaria en cualquier momento en la aplicación o una vez que inicie sesión en su cuenta. Simplemente vaya a “Mi salud” y seleccione su proveedor de atención primaria de “Mis proveedores” En la biografía de su proveedor de atención primaria, verá la opción “Cambiar médico de cabecera”

Nuestros proveedores atienden una amplia variedad de afecciones, desde atención preventiva y atención diaria hasta el manejo de afecciones crónicas. Los ejemplos de afecciones comunes que tratamos incluyen: 

Manejo de enfermedades crónicas:

• Colesterol alto
• Asma
• Diabetes
• Presión arterial alta
• Control de peso

Atención preventiva: 

• Alimentación saludable
• Exámenes de laboratorio
• Deficiencia de vitaminas
• Planes de vacunación
• Salud del corazón
• Consejería de estilo de vida

Urgente/grave:

• Resfriado y gripe
• Infecciones de los senos paranasales
• Bronquitis y neumonía
• Infecciones del tracto urinario
• Vómitos y diarrea
• Conjuntivitis
• Infecciones vaginales y por levaduras
• Celulitis y enfermedades de la piel
• Alergias 
• Fiebres 

Included Health is available with access to providers 24 hours a day, 7 days a week, 365 days a year. While our Medical practice does offer appointments, you can also see a provider “On-Demand.” This allows you to be put in line to see the next available provider, which typically occurs in 10 minutes or less. 

For therapy and psychiatry, we do require an appointment. Appointments can be scheduled by using the self-schedule feature within the Included Health mobile app or at IncludedHealth.com. On average, appointments with a therapist or psychiatrist can be booked within 7 business days. In some cases, same-day therapy and psychiatry appointments may be available.

If you need more immediate mental health care, you can take an on demand Medical visit. All of our Medical practice providers are extensively cross-trained to recognize, score, and treat mild to moderate behavioral health issues, particularly depression and anxiety. 

If you have any questions, the Member Support Team is also available via email or phone at support@includedhealth.com or 1-855-431-5533.

Included Health is the fastest, easiest way to see a doctor, nurse practitioner, therapist or psychiatrist online on your computer, tablet, or smart phone. Our approach to care is all about breaking down the walls of an office and supporting your health wherever you are. Included Health’s US-based, board-certified doctors, nurse practitioners, therapists, and psychiatrists are available on your schedule.