Welcome to Included Health, your personal healthcare assistant.

A health benefit for Nielsen employees and your dependents, provided at no cost to you.

Need to start a virtual visit?

We’re here for the big things, the little things, and everything in-between

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Find trusted, in-network doctors near you.
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See your healthcare spending in one place.
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Have 24/7 access to our care team.
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Understand what your benefits offer.
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Easily access your insurance information.
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Get help tackling a complicated bill.
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Find care from the palm of your hand.

It’s easy. We just need to check a few details.

  • 1Activate your account
  • 2Search for the care you need
  • 3Get matched with high quality care
Activate my account
Download the Included Health app.

We’re helping almost six million people live their healthiest lives.

“Included Health has helped me navigate my way through the healthcare system. I finally had somebody that was going to be in my corner and find me what I needed.”

Grand Rounds member Patrik
Two women with newborn

Access affirming care for LGBTQ+ members

You and your loved ones don’t have to break the barriers to LGBTQ+ healthcare on your own. You’ve got a dedicated queer and trans-led care team on call and on your side every step of the way. Together we’ll find the right care with the first care concierge and healthcare navigation platform designed for dedicated LGTBQ+ care connection, advocacy and guidance. 

We can help with:

  • Physical Health
  • Community Support
  • Gender Affirming Care
  • Mental Health
  • Health Benefit Answers

 

Covered Visits for Nielsen associates

Virtual Primary Care + Navigation

You have access to Doctor On Demand’s Virtual Primary Care inclusive of a dedicated primary care physician, 24/7 urgent care, and Care Team support with awesome benefits like dieticians and more all available right from your smartphone, tablet, or computer. Through Included Health, you have access to Navigation. We'll help you understand your healthcare benefits, provide an expert medical opinion and even review your medical bills to ensure you don't pay more than you owe.

Medical

$10 per visit
$0 preventive visit

How Included Health helps

Navigating healthcare easily with Included Health.

Composition of 3 clinicians

Over 200 on-call clinicians

Our staff physicians and care coodinators go above and beyond to make sure you get the care you need.

Common questions about our health benefit

What is Health Assistant by Included Health?
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Health Assistant by Included Health is a health benefit made available to you through your employer. We are a primary guide and resource for all your medical and health care-related needs. Our services include finding you the top doctors and specialists in your insurance network, booking doctor’s appointments on your behalf, getting you remote second opinions from world-leading experts, helping you understand expected medical costs and current billing, and answering any questions you may have about your health plan, medical conditions, and more.

When should I use Health Assistant by Included Health?
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Use Health Assistant by Included Health when:

  • You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
  • You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from a Included Health doctor.
  • We’ll help you understand all of the details of your health plan.
  • You have questions about billing. We’ll help you understand medical costs and whether the price you’re being quoted is fair.
  • You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
  • You’re not sure which of your benefits you should use. We’ll help you explore the different health benefits available to you and when to use them.
  • You’re navigating challenges within the healthcare system. We advocate for you so you can focus on what matters most, feeling better.
  • You need to book a virtual visit with a doctor. We’re available 24/7 for urgent care virtual visits.

 

Who can use Health Assistant by Included Health?
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Health Assistant by Included Health is available at no cost to you and your dependents who are enrolled in a UMR medical plan. Your employer provides this service so that you have access to the best medical care possible.

How much will this cost me?
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Health Assistant by Included Health is fully covered by your employer and available at no cost to you and your enrolled dependents. Simply enter your information and Health Assistant by Included Health will waive all fees. Plan guidelines will apply for any treatments as a result of the Expert Opinion or Office Visit – Health Assistant by Included Health will find the doctor, collect all relevant medical records, and (if necessary) schedule the appointment at no cost.

What can I expect from Health Assistant by Included Health?
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All Health Assistant by Included Health services can be easily accessed by calling 1-877-378-7271, visiting app.includedhealth.com or by downloading the Included Health mobile app. For certain Health Assistant by Included Health services, a member from your Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a health assistant to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

What areas does Health Assistant by Included Health specialize in?
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Health Assistant by Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

How does Health Assistant by Included Health select its physicians?
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Health Assistant by Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

How much will it cost me to see a recommended doctor?
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Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, call the Health Assistant by Included Health Care Team at 1-877-378-7271, available Monday through Friday from 8:00am – 9:00pm ET.

What will my doctor think about Health Assistant by Included Health reviewing my case?
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Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding a Included Health expert opinion is:

  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”
Will this information go to my employer?
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Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.

Is Health Assistant by Included Health part of my insurance?
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Health Assistant by Included Health is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of Health Assistant by Included Health is to provide you with useful information about your health so that you can make informed decisions about your medical care, and have healthier outcomes overall.

How does Health Assistant by Included Health use SSN?
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The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Health Assistant by Included Health benefit.

I have other questions. Where should I go?
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Call 1-877-378-7271 or email support@includedhealth.com