More than a number: How team-based, personalized healthcare improved one employee’s health
Fragmented healthcare fails employees—and drives poor outcomes
Rick’s past experiences with healthcare left him feeling dismissed and unheard – quick appointments, long wait times, and no real solutions. But everything changed when he discovered that his employer, AT&T, provided Included Health as a benefit. With the clinical guidance and empathetic advocacy of his Included Health Care Team, Rick took control of his health. For the first time, he felt truly supported in his healthcare journey. Watch his story to see how comprehensive virtual primary care and care coordination made all the difference.
How a unified healthcare experience transformed Rick’s health
When Rick first began working with his Included Health Primary Care Physician, Dr. Coe, he was skeptical. In the past, he had been dismissed by providers – rushed out the door after a quick appointment he waited far too long to even get. Rick’s perception of healthcare was completely turned around when he first met Dr. Coe. She took the time to listen to Rick, understanding his needs and working alongside him to create a care plan personalized to his individual needs, rather than just prescribing solutions. Rick and Dr. Coe both knew what would improve Rick’s health – reducing his blood pressure and A1C levels were crucial to getting him back on his feet.
To achieve Rick’s health goals, Included Health’s multidisciplinary Care Team supported Rick with different elements of his health. Rick’s team, led by Dr. Coe, included an Included Health Pharmacist, Dietitican, and Therapist.
Real results: The life-changing outcomes that every employee deserves
Over the course of just eight months, Rick achieved a dramatic turnaround. He lost more than 100 pounds, cutting his A1C level in half and bringing his blood pressure from 260/210 to a healthy 114/72. Rick was able to connect with Dr. Coe and Included Health frequently to check on his progress and tackle obstacles along the way, always providing the positive reinforcement he needed to stay on track and accomplish his health goals.
For the first time ever, Rick felt his health was being prioritized.
Dr. Coe has been amazing in terms of not just inspiring me, but motivating me to address these things and get my physical health to where I needed it to be.”
Included Health’s All-Included care model combines virtual primary care, behavioral health, and care navigation – delivered by a dedicated team – to improve employee health outcomes and reduce the total cost of care for employers and health plans. Our empathetic providers dive deep to truly connect with members like Rick every day, helping them overcome barriers to care, addressing their acute and complex concerns, and above all else – listening.