From urgent care to ongoing care: how virtual primary care transforms health
A seamless member experience offered by health plans and Doctor On Demand by Included Health
Managing complex conditions like diabetes and hypertension can be challenging, especially when life takes you on the road. For Henry, access to Doctor On Demand by Included Health through his health plan made all the difference in keeping his health on track—no matter where he was.
A travel mishap turns into a seamless virtual care experience
While traveling, Henry realized he had forgotten his diabetes medication at home. Unsure of what to do, he logged into his health plan member account to explore his options. Henry discovers that his health plan offers integrated care solutions through Doctor On Demand and can connect with an expert provider for $0—but that’s just the beginning of his care journey.
The power of integrated healthcare: Henry’s full care journey
In traditional healthcare settings, managing chronic conditions often requires navigating multiple providers, scheduling in-person visits, and dealing with disconnected systems. However, Henry’s experience highlights the advantages of integration in healthcare. Through his health plan’s partnership with Doctor On Demand, Henry had access to a connected care journey, including:
- Immediate access to care: Within minutes, Henry connected with a board-certified physician from the comfort of his hotel room, eliminating the stress of finding an urgent care center.
- Personalized treatment plan: Beyond addressing the immediate need, his provider proactively reviewed his health history, adjusted his treatment plan, and scheduled check-ins.
- Connected care coordination: With integration between his health insurer and Doctor On Demand, Henry’s provider had full visibility into his past medical records, ensuring continuity of care.
- Long-term health management: Henry’s virtual care team didn’t just solve a one-time issue; they worked to optimize his diabetes management and overall well-being.
See Henry’s full integrated healthcare journey in one glance
See Henry’s full integrated healthcare journey in one glance
A smarter way to improve patient outcomes—from urgent needs to chronic care management
Henry’s story is just one example of how virtual primary care and integrated healthcare solutions are improving the patient experience. By eliminating barriers to care and fostering proactive health management, Doctor On Demand helps health plans:
- Improve patient outcomes by offering timely, high-quality virtual care.
- Reduce healthcare costs by decreasing unnecessary emergency room visits and hospitalizations.
- Enhance member satisfaction with a seamless, easy-to-use digital health experience.
- Provide whole-person care that includes behavioral health, primary care, and complex care management.
With integration in healthcare, members like Henry don’t have to worry about fragmented care or navigating a complex system alone. Instead, they receive patient care solutions tailored to their specific needs, improving overall health outcomes.
Elevate your health plan’s offerings with integrated care solutions
Ready to boost your network with high-quality care and improve patient outcomes? Learn more about our Care Clinic solutions today.
Our integrated, multi-specialty approach is designed to meet all member needs, from behavioral health—therapy and psychiatry—to urgent, primary, and specialty care.
Delivered through an integrated platform, we partner with 30+ health plans to deliver an improved patient experience for millions of members nationwide. As a strategic partner, we ensure members have access to comprehensive and timely support wherever, whenever, and however they need it.