Included Health is a health benefit made available to you through your employer. We are a guide and resource for your medical and healthcare-related needs. Our services include finding you the top doctors and specialists in your insurance network, booking doctor’s appointments on your behalf, getting you remote second opinions from world-leading experts, answering any questions you may have about your medical conditions, and more.

Use Included Health when:

• You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
• You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from an Included Health doctor.
• We’ll help you understand all of the details of your health plan.
• You have questions about billing. We’ll help you understand medical costs and whether the price you’re being quoted is fair.
• You’re not sure which of your benefits you should use. We’ll help you explore the different health benefits available to you and when to use them.

Included Health’s services are available to members and qualifying dependents who are enrolled in their employer-sponsored medical plan. Your employer provides this service so that you have access to the best medical care possible.

Pharmacy Navigation is an additional no-cost service provided by Included Health to support you and your family through every step of your medication journey. We help you better understand treatment options, stay ahead of refills, and reduce out-of-pocket medication costs. With Pharmacy Navigation, you get help with everything from identifying savings opportunities on lower-cost medicines, to navigating complex authorizations, understanding potential side effects and medicine interactions, and everything in between.

Included Health is fully covered by your employer and available at no cost to you and your enrolled dependents. Simply enter your information and Included Health will waive all fees. Plan guidelines will apply for any treatments as a result of the Office Visit — Included Health will find the doctor and (if necessary) schedule the appointment at no cost.

All Included Health services can be easily accessed by calling our Care Team, visiting app.includedhealth.com or by downloading the Included Health mobile app. For certain Included Health services, a member of your Care Team will reach out to you to learn about your exact needs. Expect a Care Advocate to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, call the Included Health Care Team.

Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding a Included Health expert opinion is:

• “I requested a consultation about [condition] and here’s what I learned…”
• “Here’s what I was surprised to find out…”
• “Dr. Smith recommended these options for my care because of these reasons…”

Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.

Included Health is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of Included Health is to provide you with useful information about your health so that you can make informed decisions about your medical care, and have healthier outcomes overall.

The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.

When you reach out to Included Health to get started, you will be assigned a Care Team which is comprised of a Staff Physician, Care Coordinator and Records Specialist. Your Care Team will take care of all the logistics of your case, from finding the right expert physician to collecting your medical records. After your local treating physician has received the Expert Opinion from the selected expert physician (with a courtesy copy to you), your Care Team will follow up with you to answer any questions and make sure your needs have been met, and start any additional cases if necessary.