24/7 access to care

Included Health is a health benefit made available to you through your employer. We are a guide and resource for your medical and health care-related needs. Our services include finding you the top doctors and specialists in your insurance network, booking doctor’s appointments on your behalf, getting you remote second opinions from world-leading experts, answering any questions you may have about your medical conditions, and more.

Use Included Health when:

• You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
• You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from a Included Health doctor.
• You want to view and track your HRA balance. We’ll help you understand all of the details of your health plan.
• You have questions about billing. We’ll help you understand medical costs and whether the price you’re being quoted is fair.
• You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
• You’re not sure which of your benefits you should use. We’ll help you explore the different health benefits available to you and when to use them.
• You need to book a virtual visit with a doctor. We’re available 24/7 for primary care, urgent care, and behavioral health virtual visits.
• You would like to find trusted, LGBTQ+ affirming doctors near you.

 

Salesforce employees and dependents enrolled in an Aetna or UnitedHealthcare health plan will have access to all Included Health personal healthcare assistant services. Salesforce employees and dependents enrolled in a Kaiser or Hawaii Medical Service Association (HMSA) health plan; and Salesforce employees, dependents, and extended family members (parents, spouses/domestic partners/civil union partners, children, siblings, and in-laws) who are non-medically enrolled can access Included Health personal healthcare assistant services for help with making doctor’s appointments, getting personalized support over the phone, and getting second opinions from world-leading medical experts.

Most Included Health services are fully covered by your employer and available at no cost to you and your enrolled dependents. Virtual care services include copays based on your individual health plan. You will always see your copay upfront, and there is never any surprise billing. Plan guidelines will apply for any treatments as a result of Expert Opinions or visits with providers outside of Included Health. Included Health will find the doctor, collect all relevant medical records, and (if necessary) schedule the appointment at no cost.

All Included Health services can be easily accessed by calling our Care Team, visiting includedhealth.com/login/ or by downloading the Included Health mobile app. For certain Included Health services, a member of your Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, call the Included Health Care Team.

Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding a Included Health expert opinion is:

• “I requested a consultation about [condition] and here’s what I learned…”
• “Here’s what I was surprised to find out…”
• “Dr. Smith recommended these options for my care because of these reasons…”

Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.

Included Health is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of Included Health is to provide you with useful information about your health so that you can make informed decisions about your medical care, and have healthier outcomes overall.

The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.