H-E-B

Included Health is personalized all-in-one healthcare. Included Health partners with leading organizations, health plans, and employers to provide high-quality care for their employees and members — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.

We offer our members care guidance, help with billings and claims, virtual and in-person care for everyday and urgent care, primary care, behavioral health, culturally competent care, and specialty care. Included Health is not an insurance company.

Included Health services are available at no additional cost to Partners and eligible dependents enrolled in an H-E-B medical plan. Regular cost sharing provisions (for example coinsurance) will apply for an in-person Office Visit arranged through Included Health. Included Health will find the doctor, and (if necessary) schedule the appointment free of cost.

Included Health is fully covered by your employer and available at no cost to all Partners enrolled in an H-E-B medical plan and their household dependents.

Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.

• Read Included Health’s LGBTQ+ blogs which include information for the LGBTQ+ community.
• Stay up to date on LGBTQ legislation and resources.
• The ACLU’s article “Doctors Agree: Gender-Affirming Care is Life-Saving Care” details expert medical opinions from the American Academy of Child and Adolescent Psychiatry, the American Academy of Pediatrics, and the American Medical Association, among others, who have all issued their own statements speaking out against these anti-trans youth bills.
• The American Psychological Association has information and scholarly journals on a variety of issues, including recommendations for promoting the health and well-being of LGBT adolescents, and ending conversion therapy.

All Included Health services can be easily accessed by calling your Personal Care Team, visiting your employer site on Included Health, or by downloading the Included Health mobile app. For certain Included Health services, a member of your Personal Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

Call 1-888-868-4693 or email support@includedhealth.com

Kaiser members:
If you have questions, please contact Kaiser Permanente at 1-800-204-6561; 8 a.m. to 6 p.m. Pacific Time, Monday through Friday.

The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.