CalPERS

Included Health services are available to PERS Gold Basic and PERS Platinum Basic PPO plan members. We can help members find the most appropriate high-quality, in-network providers, and will provide care coordination and tailored assistance for Basic PPO members, particularly those with complex health conditions.

Have your eligible dependents over 13 years of age activate their own Included Health accounts. Dependents under 13 will need a parent or guardian present during virtual care visits. By activating, your dependents will have access to the same great benefits you do.

We’re not your insurance. We’re your first stop for personalized, all-in-one healthcare, here to simplify your experience. Think of Included Health like your guide for navigating care, with the option for virtual care built right in.

We can help with answering questions about your health benefits to finding a primary care doctor, we work seamlessly with Blue Shield of California to find care personalized to your needs.

You can change your PCP whenever you’d like. To update your PCP, you can log in to the Blue Shield Member Portal. Once you are logged into the Blue Shield portal you will be taken to your Dashboard and will have the option to view and change your PCP on the right-hand side of the page. Navigate to the “change PCP” button. If you don’t have an account, you’ll need to register first. You’ll need your Social Security Number or Member ID to complete the registration process.

If you need assistance navigating the portal, you can contact the Included Health care team for support by calling 855-633-4436 or by logging into your Included Health account to start a chat.

If your previous PCP is out-of-network (OON) for 2025 or does not meet Blue Shield’s PCP criteria, you may have been matched to a different PCP within the Blue Shield network. Blue Shield is continually adding new providers to its network and updating its PCP criteria. If you would like to change your PCP, please contact the Included Health care team or visit the Blue Shield member portal to search for available PCPs or to update your PCP.

For PPO plans, you can see any PCP without needing a referral even if they are not listed on your ID card. For Gold plan members, there is a copay incentive to see your designated PCP or a PCP at the same location. Platinum plan members do not have a copay difference between their designated PCP or another PCP of their choice.

If you need assistance navigating the portal, you can contact the Included Health care team for support by calling 855-633-4436 or by logging into your Included Health account to start a chat.

No, the PCP listed on your ID card is your matched PCP but as part of the PERS Basic PPO you can see the in-network PCP of your choice. If you are a PERS Platinum member there are no cost sharing differences. If you are a PERS Gold member you will pay a $10 copay for seeing your matched PCP (or another PCP at the same location) and a $35 copay for seeing any other PCP.

Included Health services are available at no additional cost to members of the PERS Gold Basic and PERS Platinum Basic PPO plans, except for certain copays. The copays for virtual care visits are as follows:

• PERS Gold Basic PPO plan: $10 copay for scheduled virtual care visits.
• PERS Platinum Basic PPO plan: $20 copay for scheduled virtual care visits.
• Virtual urgent care visits require a $35 copay for both PERS Gold Basic and PERS Platinum Basic PPO plan members.

To register your account, please visit includedhealth.com/calpers to activate your account or download the Included Health app. We’ll ask you to share some information and confirm a few details. It will take you less than 60 seconds to activate.

Contact the Included Health Care Team by calling 855-633-4436 or send an email to support@includedhealth.com.

Included Health’s team of providers are US-based and board-certified providers, nurse practitioners, and physician assistants who have on average 18 years of experience. They come from a variety of backgrounds and specialties and have an average patient rating of 4.9 out of 5 stars on our app. Our caring providers are trained on best practices for providing care online, and take the time to get to know you and find out what’s most important to you.

A Care Coordinator is your first point of contact when you need help with healthcare. They’re trained experts who know the in’s and out’s of the healthcare system, and they’re here to advocate on your behalf.

Care Coordinators work with your health plan to provide a streamlined experience to help you understand your healthcare benefits and support your healthcare needs through a concierge approach. When you reach out to us, you’ll always speak to someone who’s there to get the best outcome for you.