Southwest Airlines

The Healthcare Advocate Team at Included Health

Get help managing your Southwest health benefits

Eligible Southwest employees have access to a team of dedicated healthcare experts 24 hours a day, 7 days a week, 365 days a year, at no cost.

Who’s eligible?
Employees and their family members enrolled in a BenefitsPlus medical plan (Choice Plus Plan, Choice Plan C, or Health Savings Plan) have free access to the Healthcare Advocate Team at Included health. Employees who waived medical coverage or enrolled in the Regular Plan are not eligible for Included Health services.

Get started by registering your account.

The Healthcare Advocate Team can help you:

Find high-quality, in-network doctors.
Obtain a second opinion.
Get access to a 24/7 nurse line to discuss symptoms or conditions.
Manage your healthcare bills and claims.
Make the most of your Southwest benefits.
Manage your overall health and wellbeing.

Included Health is designed to treat you even better.

Learn how Your Healthcare Advocate Team can support you.

What's included?

Billing Specialists

Help managing claims, understanding your claims history, and answering any questions about your bills.

Healthcare Advocate Team

Dedicated healthcare experts provide support for managing complex health conditions, including access to a nurse line for advice and information on health-related questions.

Member Support

Access Included Health member services 24 hours a day, 7 days a week, 365 days a year for assistance with healthcare, insurance, and other Southwest benefits.

Plan Information

Access your medical plan information and prescription coverage via the Included Health app, your online account, or by calling the Healthcare Advocate Team.

Provider Match

Assistance finding high-quality, in-network doctors or facilities. You can search by name, specialty, or condition.

Second Opinion

Have a leading specialist review your diagnosis or treatment plan. The Healthcare Advocate Team gathers records, finds a specialist, and keeps you updated.

woman on using Included Health specialty care and case management

Enroll in the Care and Case Management Program

Whether it's for a pregnancy, acute pain, a chronic condition, or more, you and your eligible family members get a team of doctors to design a personalized care plan just for you. All at no additional cost.

Call the Healthcare Advocate Team at 1-833-938-9956
and find out if you're eligible for this program.

Download the Included Health app

Common questions about Included Health

Included Health is a new benefit, offered at no cost by Southwest Airlines, that offers advocacy and navigation services designed to simplify your healthcare experience, improve care coordination, and enhance health outcomes through personalized and proactive support from a care team called the “Healthcare Advocate Team.”

Use Included Health when:

You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from an Included Health doctor.
You need help finding or understanding insurance plan information or obtaining an ID card.
You have questions about how much you will be billed for a procedure, if the price you were quoted is fair, or you received a bill that doesn’t look correct.
You’re not sure which of your benefits you should use. We’ll help you explore the different health benefits available to you and when to use them.

Employees and their family members enrolled in a BenefitsPlus medical plan (Choice Plus Plan, Choice Plan C, or Health Savings Plan) have free access to the Healthcare Advocate Team at Included health. Employees who waived medical coverage or enrolled in the Regular Plan are not eligible for Included Health services.

Included Health is provided to you at no cost through Southwest, and available to you and your eligible family members.

You can access services through this website, via the Included Health app, or by calling 833-938-9956. Activate your account to get started.

Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

Typically, you will only pay your regular office visit fees for seeing an in-network doctor. However, there may be times when you are responsible for a deductible and coinsurance. For more details, log in to the app or your online account, select “Me,” and click on “Coverage Details” to view your cost information. You can also call the Healthcare Advocate Team at 833-938-9965 for answers to cost-related questions.

Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.

Included Health recommends doctors based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

No. Included Health is not a medical plan and will not affect who your insurance carrier is today. Our professionals will coordinate with your insurance carrier, ensuring you and your eligible family members receive quick and easy access to care.