Your Walmart benefits include Doctor On Demand and Included Health

Included Health and Doctor on Demand apps on mobile phones

Your Walmart benefits include Doctor On Demand and Included Health

24/7 access care from anywhere, download our free apps to get started.

Doctor On Demand

  • Online doctors available 24/7
  • See doctor in as little as 5 minutes
  • Schedule a future visit
  • Schedule a session with a psychiatrist
  • Schedule a session with a therapist
  • Medication management

Included Health

  • Find a doctor
  • Get help with your medical bill
  • Message your care team
  • Get an expert second opinion
  • Call for fast health advice
  • Access your insurance information  

Covered visits for Walmart Associates

Urgent Care + Behavioral Health
All Walmart Associates have access to Doctor On Demand's Urgent Care + Behavioral Health. Urgent Care is available within minutes, behavioral health appointments average a few days—but patients can use urgent care for urgent mental health issues and get a referral within the app to behavioral health.

Virtual Primary Care
Associates in select states have access to Doctor On Demand's Virtual Primary Care inclusive of a dedicated primary care physician, integrated behavioral health, 24/7 urgent care, and Care Team support with awesome benefits like dietitians and more all available right from your smartphone, tablet, or computer. For a list of eligible states, please visit one.walmart.com

Type of care
Your cost
Medical
$0
Therapy
$0
Psychiatry
$0

*In response to COVID-19, visits for medical, psychology/therapy, and psychiatry have been waived for associates enrolled in the Walmart medical plan. Activate your account to get started.

3 friends laughing outside
LGBTQ+ Health

Say hello to safe, supportive, LGBTQ+ care.

Our queer and trans-led team knows first-hand the challenges and barriers the LGBTQ+ community faces. That's why we help you, your loved ones and other members of the LGBTQ+ community access affirming, high-quality care.

Virtual Primary Care Frequently Asked Questions

Virtual Primary Care by Doctor On Demand

If you have already seen a specialist and you need to send your records to Doctor On Demand, you can contact Member Support team for assistance either through the messaging tool within the app or by calling Doctor On Demand’s Support team at 1-800-997-6196. 

The process for each is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

  1. If your Doctor On Demand primary care provider orders imaging for you, they will review their recommendations with you during your visit.
  2. Following your visit, you’ll be contacted by a member of our Care Team who will help you find an affordable and convenient location within your network for you to get the imaging done.
  3. A member of the Care Team will help you schedule any necessary appointments and provide you with documentation to bring with you to the imaging center.
  4. Once the imaging center sends results back to Doctor On Demand, the results will be sent to us to review. Your primary care provider will then contact you with information about what the results mean and if any further action or follow up is necessary.

The process for seeing a specialist or getting a referral is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

  1. If your Doctor On Demand primary care provider recommends that you see a specialist or need to see a doctor in person, they will review those recommendations during your visit.
  2. The provider’s recommended order will be automatically sent to our Care Team who will follow up with you within a few days, depending on the urgency of your situation.
  3. You’ll receive an email confirmation that your provider has made this recommendation for a referral and that you’ll hear from us soon.
  4. A member of the Care Team will contact you with recommendations for nearby, affordable, and high quality providers that are your network. Our care team can help you schedule an appointment or give you the provider’s contact information so you can schedule directly with an in-person clinician.
  5. A member of the Care Team will also provide you with any documentation you’ll need to bring to your appointment.
  6. After you’ve seen the specialist, your primary care provider will review the findings and recommendations, and if needed, will schedule a follow-up appointment for you so that they can review your results and create a treatment plan that’s personalized and appropriate for you.

During your visit, if the provider thinks a lab test would be beneficial for you, they have the ability to order a lab test. You simply visit the lab location closest to you, have the test run, and the results will be sent to you from Doctor On Demand within ten business days.

In the event your primary care provider needs to see you regarding your lab results, a member of the Care Team will reach out to coordinate scheduling the visit. The lab results will also be available for you to review under “Me” in the app.

If your treatment includes a prescription, the provider will review the order and confirm your pharmacy during the visit. The provider will then electronically order the prescription, and it will be ready for you to pick up once your pharmacy prepares your medication. You can select your preferred pharmacy anytime in the app.

During a virtual Annual Check Up, your Primary Care Provider (PCP) will:

  • Review your vitals captured via your Primary Care Kit which includes a blood pressure cuff and thermometer. 
  • Discuss personal and family medical histories
  • Review current lifestyle and health choices
  • Review immunizations
  • Screen for potential illness such as depression or anxiety
  • Discuss personal health goals such as weight loss, smoking cessation, etc
  • Guide you through a virtual physical examination

Our PCPs follow the recommended preventive care services by U.S. Preventive Services Task Force (USPSTF) and provide screenings based on age and gender. From a preventive care visit you will receive a personalized plan focused on their health needs and goals.

If in-person preventive care is needed, your PCPs can order appropriate labs, imaging, and make referrals to in network, in-person care. Examples of services that may require a referral to an in-person provider include vaccines, blood work, mammograms, or colonoscopy. 

To learn more about our preventive care visits, watch this Virtual Primary Care video

We believe that preventive care is a key component of primary care. Our solution was designed to effectively deliver preventive care in a virtual setting. Through video calls, our primary care provider (PCPs) can conduct the majority of the preventive care screenings you may need. 

Preventive care visits will provide our PCPs with a status on your members’ overall health. Our PCPs follow the recommended preventive care services by U.S. Preventive Services Task Force (USPSTF) and provide screenings based on age and gender. From a preventive care visit you will receive a personalized plan focused on their health needs and goals.

In addition to primary care providers, our Care Team is available to assist with any additional questions you may have outside of your visit. They can be contacted through the messaging tool within the app or by calling 1-866-646-6963.

Yes. For urgent needs, you may have a visit with any Doctor On Demand provider. Simply click “See First Available” when you open app. 

However, for preventative care and routine visits we strongly encourage you to see your Doctor On Demand primary care provider. 

Yes. You may change your primary care provider at any time in the app or once you login to your account. Simply go to “My Health” and select your primary care provider from “My Providers.” From your primary care provider’s biography, you will see the option to “Change Primary Doctor.”

Our providers see a broad range of conditions from preventive care and everyday care, to chronic condition management. Examples of common conditions we treat include: 

Chronic disease management:

  • High Cholesterol
  • Asthma
  • Diabetes
  • High Blood Pressure
  • Weight Management

Preventive care: (see section below for more details)

Urgent/acute:

  • Cold & Flu
  • Sinus Infections
  • Bronchitis & Pneumonia
  • Urinary Tract Infections
  • Vomiting & Diarrhea
  • Conjunctivitis
  • Vaginal & Yeast Infections
  • Cellulitis & Skin Conditions
  • Allergies 
  • Fevers 

Doctor On Demand by Included Health is available with access to providers 24 hours a day, 7 days a week, 365 days a year. While our Medical practice does offer appointments, you can also see a provider “On-Demand.” This allows you to be put in line to see the next available provider, which typically occurs in 10 minutes or less. 

For therapy and psychiatry, we do require an appointment. Appointments can be scheduled by using the self-schedule feature within the Doctor On Demand by Included Health mobile app or at doctorondemand.com. On average, appointments with a therapist or psychiatrist can be booked within 7 business days. In some cases, same-day therapy and psychiatry appointments may be available.
If you need more immediate mental health care, you can take an on demand Medical visit. All of our Medical practice providers are extensively cross-trained to recognize, score, and treat mild to moderate behavioral health issues, particularly depression and anxiety. 

If you have any questions, the Member Support Team is also available via email or phone at support@doctorondemand.com or 1-855-997-0690.

Doctor On Demand by Included Health is the fastest, easiest way to see a doctor, nurse practitioner, therapist or psychiatrist online on your computer, tablet, or smart phone. Our approach to care is all about breaking down the walls of an office and supporting your health wherever you are. Doctor On Demand by Included Health’s US-based, board-certified doctors, nurse practitioners, therapists, and psychiatrists are available on your schedule.

We’re helping almost six million people live their healthiest lives.

“Included Health has helped me navigate my way through the healthcare system. I finally had somebody that was going to be in my corner and find me what I needed.”

How Included Health helps

Navigating healthcare easily with Included Health.

Composition of 3 clinicians

Over 200 on-call clinicians

Our staff physicians and care coordinators go above and beyond to make sure you get the care you need.

Common questions about our health benefit

Included Health is a health benefit made available to you through Walmart. We are a primary guide and resource for all your medical and health care-related needs. Our services include finding you the top doctors and specialists in your insurance network, booking doctor’s appointments on your behalf, helping you understand expected medical costs and current billing, getting you remote second opinions from world-leading experts, and answering any questions you may have about your health plan, medical conditions, and more.

Use Included Health when:

  • You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
  • You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from a Included Health doctor.
  • We’ll help you understand all of the details of your health plan.
  • You have questions about billing. We’ll help you understand medical costs and whether the price you’re being quoted is fair.
  • You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
  • You’re not sure which of your benefits you should use. We’ll help you explore the different health benefits available to you and when to use them.
  • You need to book a virtual visit with a doctor. We’re available 24/7 for urgent care virtual visits. 
  • You want to connect virtually with a behavioral health specialist. Visit with one of our high-quality providers over video. 
  • You or a covered dependent would like to find trusted, LGBTQ+ affirming doctors near you.

Included Health is available at no cost to Walmart associates and dependents covered by a Premier, Contribution, Saver, Local, and eCommerce PPO health plan. Walmart provides this service so that you have access to the best medical care possible.

Plan guidelines will apply for virtual care visits and any in-person visits or treatments as a result of the Expert Opinion or Office Visit – Included Health will find the doctor, collect all relevant medical records, and (if necessary) schedule the appointment at no cost. For further details, call the Included Health Care Team at 1-800-941-1384, available Monday through Friday from 7:00am – 8:00pm CT.

All Included Health services can be easily accessed by calling 1-800-941-1384, visiting includedhealth.com/walmart, or by downloading the Included Health mobile app. For certain Included Health services, a member from your Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.
Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, reach out to the Included Health Care Team.

Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding a Included Health expert opinion is:
  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”
Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.
Included Health is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of Included Health is to provide you with useful information about your health so that you can make informed decisions about your medical care, and have healthier outcomes overall.
The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.

Yes, your plan allows you to access Doctor On Demand which is now part of Included Health. Doctor On Demand offers 24/7 access to doctors, psychiatrists, psychologists, therapists and other medical experts. Select and see your favorite providers again and again, right from your smartphone, tablet or computer. It’s free to sign up and easy to check your coverage when you register.

To learn more about the different Walmart benefits available to you, call the Walmart People Services team:

  • 1-800-421-1362
  • Monday–Friday, 7:30 a.m.–6 p.m. Central Time
  • Saturday, 9 a.m.–1 p.m. Central Time

Call 1-800-941-1384 or email support@includedhealth.com