Walmart

Included Health is a health benefit made available to you through Walmart. We are a primary guide and resource for all your medical and health care-related needs. Our services include finding you the top doctors and specialists in your insurance network, booking doctor’s appointments on your behalf, helping you understand expected medical costs and current billing, getting you remote second opinions from world-leading experts, and answering any questions you may have about your health plan, medical conditions, and more.

Use Included Health when:

• You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
• You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from a Included Health doctor.
• We’ll help you understand all of the details of your health plan.
• You have questions about billing. We’ll help you understand medical costs and whether the price you’re being quoted is fair.
• You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
• You’re not sure which of your benefits you should use. We’ll help you explore the different health benefits available to you and when to use them.
• You need to book a virtual visit with a doctor. We’re available 24/7 for urgent care virtual visits. 
• You want to connect virtually with a behavioral health specialist. Visit with one of our high-quality providers over video. 
• You or a covered dependent would like to find trusted, LGBTQ+ affirming doctors near you.

Included Health is available at no cost to Walmart associates and dependents covered by a Premier, Contribution, Saver, Local, and eCommerce PPO health plan. Walmart provides this service so that you have access to the best medical care possible.

Plan guidelines will apply for virtual care visits and any in-person visits or treatments as a result of the Expert Opinion or Office Visit – Included Health will find the doctor, collect all relevant medical records, and (if necessary) schedule the appointment at no cost. For further details, call the Included Health Care Team at 1-800-941-1384, available Monday through Friday from 7:00am – 8:00pm CT.

All Included Health services can be easily accessed by calling 1-800-941-1384, visiting includedhealth.com/walmart, or by downloading the Included Health mobile app. For certain Included Health services, a member from your Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, reach out to the Included Health Care Team.

• “I requested a consultation about [condition] and here’s what I learned…”
• “Here’s what I was surprised to find out…”
• “Dr. Smith recommended these options for my care because of these reasons…”

Yes, your plan allows you to access Doctor On Demand which is now part of Included Health. Doctor On Demand offers 24/7 access to doctors, psychiatrists, psychologists, therapists and other medical experts. Select and see your favorite providers again and again, right from your smartphone, tablet or computer. It’s free to sign up and easy to check your coverage when you register.

To learn more about the different Walmart benefits available to you, call the Walmart People Services team:

• 1-800-421-1362
• Monday–Friday, 7:30 a.m.–6 p.m. Central Time
• Saturday, 9 a.m.–1 p.m. Central Time