Your benefits include Doctor On Demand and Included Health

Included Health and Doctor on Demand apps on mobile phones

Your benefits include Doctor On Demand and Included Health

24/7 access care from anywhere, download our free apps to get started.

Doctor On Demand

  • Online doctors available 24/7
  • See doctor in as little as 5 minutes
  • Schedule a future visit
  • Schedule a session with a psychiatrist
  • Schedule a session with a therapist
  • Medication management

Included Health

  • Find a doctor
  • Get help with your medical bill
  • Message your care team
  • Get an expert second opinion
  • Call for fast health advice
  • Access your insurance information  

Covered visits for Syniverse team members

Urgent Care, Behavioral Health, and Virtual Primary Care

Syniverse medically enrolled employees and dependents have access to Doctor On Demand’s Virtual Primary Care inclusive of a dedicated primary care physician, integrated behavioral health, 24/7 urgent care, and Care Team support with awesome benefits like dieticians and more all available right from your smartphone, tablet, or computer.

Syniverse non-medically enrolled employees will have access to urgent care and behavioral health visits only. 

Type of care
Your cost
Medical
$20
Therapy
$20
Psychiatry
$20

*CDHP Value plan members pay $20 after deductible is met.

High quality healthcare and expertise
when you need it, 24/7

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Find trusted, in-network doctors and therapists.
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See your healthcare spending in one place.
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Have 24/7 access to virtual doctor visits and therapists.
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Understand what your benefits offer.
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Easily access your insurance information.
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Get help tackling a complicated bill.

Some services may be limited based on your medical enrollment.

Virtual Primary Care Frequently Asked Questions

Virtual Primary Care by Doctor On Demand

How do I send my specialist visit records to my Doctor On Demand primary care provider?
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If you have already seen a specialist and you need to send your records to Doctor On Demand, you can contact Member Support team for assistance either through the messaging tool within the app or by calling Doctor On Demand’s Support team at 1-800-997-6196. 

What happens if I need to get imaging?
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The process for each is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

  1. If your Doctor On Demand primary care provider orders imaging for you, they will review their recommendations with you during your visit.
  2. Following your visit, you’ll be contacted by a member of our Care Team who will help you find an affordable and convenient location within your network for you to get the imaging done.
  3. A member of the Care Team will help you schedule any necessary appointments and provide you with documentation to bring with you to the imaging center.
  4. Once the imaging center sends results back to Doctor On Demand, the results will be sent to us to review. Your primary care provider will then contact you with information about what the results mean and if any further action or follow up is necessary.
What happens if I need to see a specialist or get a physical exam?
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The process for seeing a specialist or getting a referral is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

  1. If your Doctor On Demand primary care provider recommends that you see a specialist or need to see a doctor in person, they will review those recommendations during your visit.
  2. The provider’s recommended order will be automatically sent to our Care Team who will follow up with you within a few days, depending on the urgency of your situation.
  3. You’ll receive an email confirmation that your provider has made this recommendation for a referral and that you’ll hear from us soon.
  4. A member of the Care Team will contact you with recommendations for nearby, affordable, and high quality providers that are your network. Our care team can help you schedule an appointment or give you the provider’s contact information so you can schedule directly with an in-person clinician.
  5. A member of the Care Team will also provide you with any documentation you’ll need to bring to your appointment.
  6. After you’ve seen the specialist, your primary care provider will review the findings and recommendations, and if needed, will schedule a follow-up appointment for you so that they can review your results and create a treatment plan that’s personalized and appropriate for you.
What if I need lab work?
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During your visit, if the provider thinks a lab test would be beneficial for you, they have the ability to order a lab test. You simply visit the lab location closest to you, have the test run, and the results will be sent to you from Doctor On Demand within ten business days.

In the event your primary care provider needs to see you regarding your lab results, a member of the Care Team will reach out to coordinate scheduling the visit. The lab results will also be available for you to review under “Me” in the app.

What if I need a prescription?
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If your treatment includes a prescription, the provider will review the order and confirm your pharmacy during the visit. The provider will then electronically order the prescription, and it will be ready for you to pick up once your pharmacy prepares your medication. You can select your preferred pharmacy anytime in the app.

What happens during a preventive care visit or Annual Check Up?
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During a virtual Annual Check Up, your Primary Care Provider (PCP) will:

  • Review your vitals captured via your Primary Care Kit which includes a blood pressure cuff and thermometer. 
  • Discuss personal and family medical histories
  • Review current lifestyle and health choices
  • Review immunizations
  • Screen for potential illness such as depression or anxiety
  • Discuss personal health goals such as weight loss, smoking cessation, etc
  • Guide you through a virtual physical examination

Our PCPs follow the recommended preventive care services by U.S. Preventive Services Task Force (USPSTF) and provide screenings based on age and gender. From a preventive care visit you will receive a personalized plan focused on their health needs and goals.

If in-person preventive care is needed, your PCPs can order appropriate labs, imaging, and make referrals to in network, in-person care. Examples of services that may require a referral to an in-person provider include vaccines, blood work, mammograms, or colonoscopy. 

To learn more about our preventive care visits, watch this Virtual Primary Care video

Can I use Doctor On Demand for preventive care? 
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We believe that preventive care is a key component of primary care. Our solution was designed to effectively deliver preventive care in a virtual setting. Through video calls, our primary care provider (PCPs) can conduct the majority of the preventive care screenings you may need. 

Preventive care visits will provide our PCPs with a status on your members’ overall health. Our PCPs follow the recommended preventive care services by U.S. Preventive Services Task Force (USPSTF) and provide screenings based on age and gender. From a preventive care visit you will receive a personalized plan focused on their health needs and goals.

Is there someone that can assist me in the event of questions after my visit with my Primary Care Provider?
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In addition to primary care providers, our Care Team is available to assist with any additional questions you may have outside of your visit. They can be contacted through the messaging tool within the app or by calling 1-866-646-6963.

Can I see other Doctor On Demand providers besides my Primary Care Provider?
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Yes. For urgent needs, you may have a visit with any Doctor On Demand provider. Simply click “See First Available” when you open app. 

However, for preventative care and routine visits we strongly encourage you to see your Doctor On Demand primary care provider. 

Can I switch my Primary Care Provider?
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Yes. You may change your primary care provider at any time in the app or once you login to your account. Simply go to “My Health” and select your primary care provider from “My Providers.” From your primary care provider’s biography, you will see the option to “Change Primary Doctor.”

What conditions does Doctor On Demand treat?
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Our providers see a broad range of conditions from preventive care and everyday care, to chronic condition management. Examples of common conditions we treat include: 

Chronic disease management:

  • High Cholesterol
  • Asthma
  • Diabetes
  • High Blood Pressure
  • Weight Management

Preventive care: (see section below for more details)

Urgent/acute:

  • Cold & Flu
  • Sinus Infections
  • Bronchitis & Pneumonia
  • Urinary Tract Infections
  • Vomiting & Diarrhea
  • Conjunctivitis
  • Vaginal & Yeast Infections
  • Cellulitis & Skin Conditions
  • Allergies 
  • Fevers 
What are your hours of operation?
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Doctor On Demand by Included Health is available with access to providers 24 hours a day, 7 days a week, 365 days a year. While our Medical practice does offer appointments, you can also see a provider “On-Demand.” This allows you to be put in line to see the next available provider, which typically occurs in 10 minutes or less. 

For therapy and psychiatry, we do require an appointment. Appointments can be scheduled by using the self-schedule feature within the Doctor On Demand by Included Health mobile app or at doctorondemand.com. On average, appointments with a therapist or psychiatrist can be booked within 7 business days. In some cases, same-day therapy and psychiatry appointments may be available.
If you need more immediate mental health care, you can take an on demand Medical visit. All of our Medical practice providers are extensively cross-trained to recognize, score, and treat mild to moderate behavioral health issues, particularly depression and anxiety. 

If you have any questions, the Member Support Team is also available via email or phone at support@doctorondemand.com or 1-855-997-0690.

What is Doctor On Demand by Included Health?
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Doctor On Demand by Included Health is the fastest, easiest way to see a doctor, nurse practitioner, therapist or psychiatrist online on your computer, tablet, or smart phone. Our approach to care is all about breaking down the walls of an office and supporting your health wherever you are. Doctor On Demand by Included Health’s US-based, board-certified doctors, nurse practitioners, therapists, and psychiatrists are available on your schedule.

Smartphone displaying the Included Health App

Find care from the palm of your hand.

It’s easy. We just need to check a few details.

  • 1Activate your account
  • 2Search for the care you need
  • 3Get matched with high quality care
Activate my account
Download the Included Health app

We’re helping almost six million people live their healthiest lives.

“Included Health has helped me navigate my way through the healthcare system. I finally had somebody that was going to be in my corner and find me what I needed.”

Grand Rounds member Patrik

How Included Health helps

Navigating healthcare easily with Included Health.

Composition of 3 clinicians

Over 200 on-call clinicians

Our staff physicians and care coodinators go above and beyond to make sure you get the care you need.

Common questions about our health benefit

What is Included Health?
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Included Health is a health benefit made available to you through your employer. We are a guide and resource for your medical and health care-related needs. Our services include finding you the top doctors and specialists in your insurance network, booking doctor’s appointments on your behalf, getting you remote second opinions from world-leading experts, answering any questions you may have about your medical conditions, and more.
When should I use Included Health?
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Use Included Health when:

  • You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
  • You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from a Included Health doctor.
  • We’ll help you understand all of the details of your health plan.
  • You have questions about billing. We’ll help you understand medical costs and whether the price you’re being quoted is fair.
  • You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
  • You’re not sure which of your benefits you should use. We’ll help you explore the different health benefits available to you and when to use them.
  • You need to book a virtual visit with a doctor. We’re available 24/7 for urgent care virtual visits. 
  • You want to connect virtually with a behavioral health specialist. Visit with one of our high-quality providers over video. 
Who can use Included Health?
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Included Health is available to employees and dependents who are enrolled in a Syniverse medical plan. Syniverse provides this service so that you have access to the best medical care possible.  Employees not enrolled in a Syniverse medical plan may access virtual urgent care and behavior health by logging in directly at doctorondeand.com/syniverse.

How much will this cost me?
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Plan guidelines will apply for virtual care visits and any in-person visits or treatments as a result of the Expert Opinion or Office Visit – Included Health will find the doctor, collect all relevant medical records, and (if necessary) schedule the appointment at no cost.

What can I expect from Included Health?
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All Included Health services can be easily accessed by calling our Care Team, visiting includedhealth.com/login/ or by downloading the Included Health mobile app. For certain Included Health services, a member of your Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.
What areas does Included Health specialize in?
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Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.
How does Included Health select its physicians?
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Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.
How much will it cost me to see a recommended doctor?
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Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, reach out to the Included Health Care Team.

What will my doctor think about Included Health reviewing my case?
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Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding a Included Health expert opinion is:
  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”
Will this information go to my employer?
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Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.
Is Included Health part of my insurance?
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Included Health is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of Included Health is to provide you with useful information about your health so that you can make informed decisions about your medical care, and have healthier outcomes overall.
How does Included Health use my SSN?
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The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.
Do I have access to Doctor On Demand?
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Yes, your plan allows you to access Doctor On Demand which is now part of Included Health. Doctor On Demand offers 24/7 access to doctors, psychiatrists, psychologists, therapists and other medical experts. Select and see your favorite providers again and again, right from your smartphone, tablet or computer. It’s free to sign up and easy to check your coverage when you register.