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1. Login to Doctor On Demand in the App or on your desktop and navigate to the home screen. Click on the wheel in the top right corner. 
2. On the My Account page, navigate to Email & Password. Click on the field. 
3. Update your email address to match your IH account email address and click Save Update. 

The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.

Included Health partners with leading organizations, health plans, and employers to provide high-quality care for their employees and members — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical.

We offer our members care guidance, help with billings and claims, virtual and in-person care for everyday and urgent care, primary care, behavioral health, culturally competent care, and specialty care.  It’s all included.

All Included Health services can be easily accessed by calling 1-800-233-6485, or by clicking the Activate button on this page,  or by downloading the Included Health mobile app. For certain Included Health services, a member of your Care Team will reach out to you to learn about your exact needs.

Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

Included Health is available at no cost to you and your dependents who are on your employer-provided medical plan. Your employer provides this service so that you have access to the best medical care possible.

Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

Included Health is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of Included Health is to provide you with useful information about your health so that you can make informed decisions about your medical care, and have healthier outcomes overall.

Doctor On Demand by Included Health is the fastest, easiest way to see a doctor, nurse practitioner, therapist or psychiatrist online on your computer, tablet, or smart phone. Our approach to care is all about breaking down the walls of an office and supporting your health wherever you are. Doctor On Demand by Included Health’s US-based, board-certified doctors, nurse practitioners, therapists, and psychiatrists are available on your schedule.

During your visit, if the provider thinks a lab test would be beneficial for you, they have the ability to order a lab test. You simply visit the lab location closest to you, have the test run, and the results will be sent to you from Doctor On Demand within ten business days.

In the event your primary care provider needs to see you regarding your lab results, a member of the Care Team will reach out to coordinate scheduling the visit. The lab results will also be available for you to review under “Me” in the app.

If your treatment includes a prescription, the provider will review the order and confirm your pharmacy during the visit. The provider will then electronically order the prescription, and it will be ready for you to pick up once your pharmacy prepares your medication. You can select your preferred pharmacy anytime in the app.

The process for seeing a specialist or getting a referral is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

1. If your Doctor On Demand primary care provider recommends that you see a specialist or need to see a doctor in person, they will review those recommendations during your visit.
2. The provider’s recommended order will be automatically sent to our Care Team who will follow up with you within a few days, depending on the urgency of your situation.
3. You’ll receive an email confirmation that your provider has made this recommendation for a referral and that you’ll hear from us soon.
4. A member of the Care Team will contact you with recommendations for nearby, affordable, and high quality providers that are your network. Our care team can help you schedule an appointment or give you the provider’s contact information so you can schedule directly with an in-person clinician.
5. A member of the Care Team will also provide you with any documentation you’ll need to bring to your appointment.
6. After you’ve seen the specialist, your primary care provider will review the findings and recommendations, and if needed, will schedule a follow-up appointment for you so that they can review your results and create a treatment plan that’s personalized and appropriate for you.

The process for each is similar to what you’d expect when going to see a doctor in person. Here’s how it works:

1. If your Doctor On Demand primary care provider orders imaging for you, they will review their recommendations with you during your visit.
2. Following your visit, you’ll be contacted by a member of our Care Team who will help you find an affordable and convenient location within your network for you to get the imaging done.
3. A member of the Care Team will help you schedule any necessary appointments and provide you with documentation to bring with you to the imaging center.
4. Once the imaging center sends results back to Doctor On Demand, the results will be sent to us to review. Your primary care provider will then contact you with information about what the results mean and if any further action or follow up is necessary.

During a virtual Annual Check Up, your Primary Care Provider (PCP) will:

• Review your vitals captured via your Primary Care Kit which includes a blood pressure cuff and thermometer. 
• Discuss personal and family medical histories
• Review current lifestyle and health choices
• Review immunizations
• Screen for potential illness such as depression or anxiety
• Discuss personal health goals such as weight loss, smoking cessation, etc
• Guide you through a virtual physical examination

Our PCPs follow the recommended preventive care services by U.S. Preventive Services Task Force (USPSTF) and provide screenings based on age and gender. From a preventive care visit you will receive a personalized plan focused on their health needs and goals.

If in-person preventive care is needed, your PCPs can order appropriate labs, imaging, and make referrals to in network, in-person care. Examples of services that may require a referral to an in-person provider include vaccines, blood work, mammograms, or colonoscopy. 

To learn more about our preventive care visits, watch this Virtual Primary Care video. 

Our providers see a broad range of conditions from preventive care and everyday care, to chronic condition management. Examples of common conditions we treat include: 

Chronic disease management:

• High Cholesterol
• Asthma
• Diabetes
• High Blood Pressure
• Weight Management

Preventive care: 

• Healthy eating
• Lab screenings
• Vitamin deficiency
• Immunization plans
• Heart health
• Lifestyle counseling

Urgent/acute:

• Cold & Flu
• Sinus Infections
• Bronchitis & Pneumonia
• Urinary Tract Infections
• Vomiting & Diarrhea
• Conjunctivitis
• Vaginal & Yeast Infections
• Cellulitis & Skin Conditions
• Allergies 
• Fevers 

Doctor On Demand by Included Health is available with access to providers 24 hours a day, 7 days a week, 365 days a year. While our Medical practice does offer appointments, you can also see a provider “On-Demand.” This allows you to be put in line to see the next available provider, which typically occurs in 10 minutes or less. 

For therapy and psychiatry, we do require an appointment. Appointments can be scheduled by using the self-schedule feature within the Doctor On Demand by Included Health mobile app or at doctorondemand.com. On average, appointments with a therapist or psychiatrist can be booked within 7 business days. In some cases, same-day therapy and psychiatry appointments may be available.
If you need more immediate mental health care, you can take an on demand Medical visit. All of our Medical practice providers are extensively cross-trained to recognize, score, and treat mild to moderate behavioral health issues, particularly depression and anxiety. 

If you have any questions, the Member Support Team is also available via email or phone at support@doctorondemand.com or 1-855-997-0690.

In addition to primary care providers, our Care Team is available to assist with any additional questions you may have outside of your visit. They can be contacted through the messaging tool within the app or by calling 1-866-646-6963.

If you have already seen a specialist and you need to send your records to Doctor On Demand, you can contact Member Support team for assistance either through the messaging tool within the app or by calling Doctor On Demand’s Support team at 1-800-997-6196.