Overcome chronic back pain with Included Health

While no two people experience chronic back pain the same, we are all on a journey. Trust Included Health to guide the way.

doctor looking at a patient's back and spine.

Tell us about your back pain

Recently started having back pain

You're not alone — over one third of U.S. adults experience back pain. Fortunately, most back pain gradually improves with non-invasive treatment and self-care. Try practicing good posture and incorporating gentle exercises.



If the pain persists, consult an Included Health doctor to understand and address the underlying cause. Taking proactive steps now can make a big impact on maximizing your healthspan.

Resources

Check out these curated resources for related information and additional support:

Seeking a more accurate diagnosis


The exact cause of back pain may be difficult to identify, so it’s completely understandable to be skeptical about a diagnosis. If you're looking for clarity on the cause of your back pain, or if you've received conflicting diagnoses, Included Health can help you get a second opinion from a specialist at no cost to you.

Resources


Check out these curated resources for related information and additional support:


Looking for better treatment methods


Navigating back pain treatment is tough. There are many treatment methods worth exploring, but each case is unique. What worked for others may not be the solution for you.

Included Health can match you with a local physical medicine doctor who will come up with a personalized treatment plan. If basic treatments haven't relieved your pain, we can also help you get a second medical opinion from experts in the field.

Resources


Check out these curated resources for related information and additional support:

Frustrated with previous care and not sure what to do next


It's ok to feel uncertain about what comes next, especially when treatment hasn't provided relief for you. Rest assured, Included Health is here for you. Consider getting in touch with our providers. They will listen and work with you to find the treatment method that addresses your unique needs and concerns.

 

Resources
Check out these curated resources for related information and additional support:

Managing the challenges of living with chronic back pain


We know how hard it can be to manage the physical and psychological challenges of chronic back pain. That's where Included Health comes in. We can help with everything from holistic support with seeking care, to getting the most out of your available benefits.

You may also have access to our Connected Care Program. Eligible members can get ongoing support from a specialized team of coordinators and doctors. They'll work with you to develop a personalized care plan and better navigate the challenges of living with chronic back pain.

Resources


Check out these curated resources for related information and additional support:

Considering or scheduled for spinal surgery


Spinal surgery can be a life-changing step, but with serious thought and preparation it can lead to positive outcomes. If you’ve exhausted all treatment methods and are planning for the procedure, Included Health is here for you. We can help with getting a second medical opinion, finding the right surgeon, navigating costs and bills, and more.

Resources


Check out these curated resources for related information and additional support:

Explore your options for treating back pain

woman walking with a water bottle

Non-Invasive Treatment

Many non-invasive treatments can bring relief to those experiencing chronic back pain, but finding the right solution(s) often involves a frustrating degree of trial and error.



If you’ve already seen a primary care doctor, we recommend seeing a physical medicine and rehabilitation (PM&R) doctor who specializes in managing back pain. Included Health can match you with a high-quality provider who meets your needs, is in-network, and located nearby.

Depending on the nature of your pain, they may recommend:

Physical therapy: Focused on improving flexibility, strength and posture. Consulting with multiple physical therapists can be critical, as different practitioners take very different approaches.



Medication: Pain relievers and/or muscle relaxants are often recommended in combination with other treatment options.



Exercise: Staying active can be challenging, but routine physical activity is often one of the most effective ways to gradually resolve chronic pain.



Alternative treatments: A wide range of other approaches (e.g. massage, meditation, spinal manipulation, acupuncture, nerve stimulation)

man using ipad for telehealth

Multi-Disciplinary Programs

Back pain is taxing, both mentally and physically. Many people need a combination of treatment approaches in order to resolve their pain. As a result, people who have tried every individual treatment without relief often find success with multidisciplinary treatment programs.

Multidisciplinary pain programs typically involve a team of highly specialized providers and employ a combination of physical activity, medical treatment, and psychological support over several months.



Included Health can help you find a formal multidisciplinary pain treatment program nearby, or connect you with multiple individual specialists if you’d prefer to try this sort of approach independently.

woman at doctor appointment

Emerging Treatments

Pain reprocessing therapy (PRT) is a new, evidence-based treatment that focuses on rewiring the pain pathways in your brain. For those navigating the complexities of chronic back pain, PRT offers a potentially transformative approach worth exploring.



In a recent clinical trial, 66% of PRT participants reported being completely or nearly pain-free after 4 weeks of therapy compared to only 20% of those who didn’t take part.



To learn more about this new treatment and whether you might be a good candidate for it:

Listen to Tell Me About Your Pain, a podcast by two leading experts

Visit the Pain Reprocessing Therapy Center’s website, which includes a national directory of certified PRT practitioners

person using ipad for procedural intervention

Procedural Interventions

If you’ve tried multiple conservative treatment options without pain relief, it may be worth considering a procedural intervention. Spinal procedures include injections, implanted nerve stimulators, radio frequency ablation, and surgery. 



Injections and other minimally invasive procedures for back pain are typically performed by physical medicine and rehabilitation (PM&R) doctors, while spine surgeries are performed by both orthopedic surgeons and neurosurgeons. 



Consulting with a PM&R doctor is usually the best first step. They can perform many different treatments and evaluate whether seeing a spine surgeon is warranted. 



Included Health can match you with a high-quality PM&R doctor or spine surgeon who meets your needs, is in-network, and located nearby. If your local providers suggest a surgical procedure, we recommend also seeking an online second medical opinion from a top national specialist — at no cost to you.

woman walking with a water bottle

Non-Invasive Treatment

Many non-invasive treatments can bring relief to those experiencing chronic back pain, but finding the right solution(s) often involves a frustrating degree of trial and error.



If you’ve already seen a primary care doctor, we recommend seeing a physical medicine and rehabilitation (PM&R) doctor who specializes in managing back pain. Included Health can match you with a high-quality provider who meets your needs, is in-network, and located nearby.

Depending on the nature of your pain, they may recommend:

Physical therapy: Focused on improving flexibility, strength and posture. Consulting with multiple physical therapists can be critical, as different practitioners take very different approaches.



Medication: Pain relievers and/or muscle relaxants are often recommended in combination with other treatment options.



Exercise: Staying active can be challenging, but routine physical activity is often one of the most effective ways to gradually resolve chronic pain.



Alternative treatments: A wide range of other approaches (e.g. massage, meditation, spinal manipulation, acupuncture, nerve stimulation)

man using ipad for telehealth

Multi-Disciplinary Programs

Back pain is taxing, both mentally and physically. Many people need a combination of treatment approaches in order to resolve their pain. As a result, people who have tried every individual treatment without relief often find success with multidisciplinary treatment programs.

Multidisciplinary pain programs typically involve a team of highly specialized providers and employ a combination of physical activity, medical treatment, and psychological support over several months.



Included Health can help you find a formal multidisciplinary pain treatment program nearby, or connect you with multiple individual specialists if you’d prefer to try this sort of approach independently.

woman at doctor appointment

Emerging Treatments

Pain reprocessing therapy (PRT) is a new, evidence-based treatment that focuses on rewiring the pain pathways in your brain. For those navigating the complexities of chronic back pain, PRT offers a potentially transformative approach worth exploring.



In a recent clinical trial, 66% of PRT participants reported being completely or nearly pain-free after 4 weeks of therapy compared to only 20% of those who didn’t take part.



To learn more about this new treatment and whether you might be a good candidate for it:

Listen to Tell Me About Your Pain, a podcast by two leading experts

Visit the Pain Reprocessing Therapy Center’s website, which includes a national directory of certified PRT practitioners

person using ipad for procedural intervention

Procedural Interventions

If you’ve tried multiple conservative treatment options without pain relief, it may be worth considering a procedural intervention. Spinal procedures include injections, implanted nerve stimulators, radio frequency ablation, and surgery. 



Injections and other minimally invasive procedures for back pain are typically performed by physical medicine and rehabilitation (PM&R) doctors, while spine surgeries are performed by both orthopedic surgeons and neurosurgeons. 



Consulting with a PM&R doctor is usually the best first step. They can perform many different treatments and evaluate whether seeing a spine surgeon is warranted. 



Included Health can match you with a high-quality PM&R doctor or spine surgeon who meets your needs, is in-network, and located nearby. If your local providers suggest a surgical procedure, we recommend also seeking an online second medical opinion from a top national specialist — at no cost to you.

See how we've helped members
like you feel better

“I am no longer experiencing the back pain issues I’ve been plagued with for the past year…Your expert opinions both recommended against surgery for the presented issues and I remain grateful to all involved in getting me proper help.“

Included Health member


“I found [the second] opinion and explanation very helpful. In fact, it's more information than I have been given in over a year. I have an appointment with my PCP to discuss [the second] opinion and hopefully move forward on relieving my pain.”

Included Health member

“These opinions have been extremely helpful…This will give me ammunition to move forward with these recommendations and to know I have tried everything, ruled all out that is possible, and hopefully come to a diagnosis and treatment.”

Included Health member

“I have reviewed the [expert medical opinion]...While I spoke with a surgeon about a future surgery, he didn't go into detail or address the (many) questions I had. [The expert] answered all of my questions and gave the information I needed to make an informed decision about my future care.”

Included Health member


"I am so thankful for [my Care Team]. I felt miserable and it felt so hard to find a good doctor. [Their] first recommendation has made me feel like I’m finally being listened to."

Included Health member
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Included Health services that can help

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Call for care advice

How worried should you be about recent back pain? Speak with an in-house clinician for fast advice on treatment and care options.

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Book a video visit*

Skip the long commutes and stressful waiting rooms. Get virtual primary care in the comfort of your home from a board-certified doctor you choose.

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Get a second opinion

Is spinal surgery the right choice? With access to 4,000 of the nation’s leading specialists, get the best doctor to review your current care and provide a second opinion.

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Match with a specialist

Each experience with back pain is unique, so finding the right provider for your needs is key. Let us match you with a top specialist that's in-network and nearby.

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Connected Care Program*

Get personalized care for your chronic back pain. Find a specialist to review your treatment and diagnosis, get a referral for mental health support, and more through our Connected Care Program.

illustration of therapist

Find a therapist*

Get emotional support for your chronic back pain when you need it most with same-day video visits with our diverse network of providers.

*Access to services may be limited depending on your employer and health plan.

Frequently Asked Questions

To call an Included Health provider for care advice:
1. Log in to Included Health
2. From Home, select Care Advice under Explore your care services
3. Select Call for care advice

To book a video visit with an Included Health primary care provider:
1. Log in to Included Health
2. From Home, select Virtual Care under Explore your care services
3. Select Primary care video visit
4. Follow the onscreen instructions

To start a request for a second medical opinion on Included Health:
1. Log in to Included Health
2. From Home, select Care Advice under Explore your care services
3. Select second medical opinion
4. Follow the onscreen instructions

Included Health can match you with a high-quality specialist that meets your needs, practices in your area, and accepts your insurance. We can even book your first appointment, if you’d like us to.

To get started, log in to Included Health and select Messages. From there, you can choose to either call or chat with your Care Team.

Please note that it may take 2-3 business days for our Care Coordinators and in-house doctors to select the right specialist for you.

To get started with the Connected Care Program, please call us at 1-833-201-2303.

To find a therapist on Included Health:
1. Log in to Included Health
2. From Home, select Virtual Care under Explore your care services
3. Select Mental health video visit
4. Follow the onscreen instructions to browse therapists and book a video visit