illustration of person on computer using computer for a telehealth visit

World class doctors
at your fingertips at
no additional cost to you

As part of your self-funded health benefit plan administered by Star Marketing and Administration, Inc., Included Health can help make healthcare a whole lot easier. Welcome to your inner circle of care.

We’re here for the big things, the little things, and everything in-between

Icon of person and MRI
Get expert second opinions with no exams or appointments.
Smartphone displaying the Included Health App

Get peace of mind with an expert second opinion.

It’s easy. We just need a few details.

  • 1Activate your account
  • 2Tell us about your condition or diagnosis
  • 3Get matched with an expert for a second opinion
Activate my account
Download the Included Health app

We’re helping almost six million people live their healthiest lives.

“When I got my expert opinion it was relief. It was just total relief that finally I felt like I had a voice. Included Health gave me a voice.”

Inge and her husband
Composition of 3 clinicians

Over 200 on-call clinicians

Our staff physicians and care coodinators go above and beyond to make sure you get the care you need.

Common questions about our health benefit

What is Included Health?
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We are a resource for your medical and health care-related needs. Our services include getting you remote second opinions from world-leading experts.

When should I use Included Health?
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You’ve received a diagnosis or have been recommended for surgery or a form of treatment. We can provide a medical second opinion from a leading expert specializing in the area of need. For 3 in 5 patients, our experts recommend a change in the diagnosis or treatment.

Who can use Included Health?
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Included Health is available to employees and dependents with a self-funded major medical or limited medical plan through their employer. It is not available with preventive benefit plans.

How much will this cost me?
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Included Health is available at no additional cost to eligible members. Your health benefit plan terms and provisions will apply for any treatments obtained as a result of the second opinion

How long will it take to receive the second opinion?
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A second opinion is typically delivered within 14 days of the initial case submission. This may vary depending on the amount of time needed to collect medical records.

What can I expect from Included Health?
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Once you get started with Included Health, a member from your Care Team will reach out to you to learn about your exact needs. They will then take care of collecting your medical records. After you have received a second opinion from a Included Health doctor, your Care Team will follow up with you to answer any questions and make sure your needs have been met.

What areas does Included Health specialize in?
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Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

How does Included Health select its physicians?
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Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

What will my doctor think about Included Health reviewing my case?
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Most doctors are glad to get another opinion on a complicated medical issue. You should not be concerned about offending your local physician as their primary goal is to help you get better, and this opinion is simply an additional resource. A good way to frame the conversation with your local treating physician regarding the second opinion is:

  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”
Will this information go to my employer?
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Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.

Is Included Health part of my health benefit plan?
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No, Included Health is a value-added service used in conjunction with your health benefit plan. It’s available to members desiring a medical second opinion to help them choose the most appropriate care.

How does Included Health use my SSN?
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The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.

I have other questions. Where should I go?
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Call (877) 849-6077 or email support@includedhealth.com

Is Included Health an affiliate of Star Marketing and Administration, Inc., and Trustmark Life Insurance Company?
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Included Health is not an affiliate of Star Marketing and Administration, Inc., and Trustmark Life Insurance Company.