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Get a doctor who
gets you.

Included Health matches you with a high-quality provider for everyday or specialized care.


Breaking Barriers to LGBTQ+ Health: A Guide for Patients

Personalized healthcare help at your fingertips

Notice to JPMC Employees regarding the processing of your personal information:   You are entering a third party site not controlled by JPMorgan Chase & CO (“JPMC”). When you register with Included Health, you are forming a relationship directly with Included Health. Any collection, processing and use of your personal information (including reporting to JPMC, which generally occurs on a de-identified and plan level basis only) will be governed by Included Health’ Privacy Policy which JPMC encourages you to review. JPMC is not responsible or liable for any actions by Included Health’ or its use or disclosure of your personal information. JPMC does not require you to provide any information to Included Health, and you should not do so unless you personally are satisfied with the applicable terms & conditions and privacy policy.
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LGBTQ+ Health Concierge Service

Call your dedicated LGBTQ+ Health Concierge at 1-877-266-2861, Mon. – Fri., 9 a.m. – 8 p.m. (ET)

Available at no additional cost to all employees and their dependents who are enrolled in the JPMC U.S. Medical Plan, this LGBTQ+ friendly service is tailored to the needs of the LGBTQ+ community to help you:

  • Find in-network, LGBTQ+ affirming providers.
  • Understand benefits and coverage that may pertain to you such as PrEP (HIV preventative medication) and gender affirming procedures.
  • Navigate gender affirming care.
  • Connect with community support and resources.
  • And more.

Together, you and a dedicated LGBTQ+ Health Concierge will find the right care from the right providers. You can feel comfortable that your doctor understands you as an LGBTQ+ patient and your unique set of needs and concerns.

Get care, anywhere.

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Download the app, it's easy.

  • 1Activate your account
  • 2Search for the care you need
  • 3Get matched with high quality care
Download the Included Health app
How an Expert Medical Opinion works

We'll handle all the hassles and answer all your questions along the way.

Learn how an Expert Medical Opinion helped Lynn

Lynn, an Included Health member, used an Expert Medical Opinion to help with her cancer diagnosis.

Composition of 3 clinicians

Over 200 on-call clinicians

Our staff physicians and care coordinators go above and beyond to make sure you get the care you need.

Frequently asked questions

Common questions about our health benefit

Included Health is a health benefit made available to you through your employer. We are a guide and resource for your medical and health care-related needs. Our services include finding you the top doctors and specialists in your insurance network, booking doctor’s appointments on your behalf, getting you remote second opinions from world-leading experts, answering any questions you may have about your medical conditions, and more.

Use Included Health when:

  • You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
  • You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
    Employees and covered spouses/domestic partners enrolled in a Core Plan may receive Wellness Rewards in their Medical Reimbursement Account (MRA) for completing Expert Medical Second opinion for any condition.
  • You’d like quick answers to medical questions. We can provide you with over-the-phone or video chat guidance and support from a Included Health clinician.
    Employees and covered spouses/domestic partners enrolled in a Core Plan may receive Wellness Rewards in their Medical Reimbursement Account (MRA) for completing a Treatment Decision Support case with a Included Health clinician for any of the following conditions:
  • Coronary Artery Disease
  • Heart Disease
  • Hyperlipidemia
  • Metabolic Disease
  • Hypertension
  • Obesity
  • Low back pain
  • Shoulder pain
  • Knee pain
  • Hip pain
  • Other Chronic joint pain
  • Migraines
  • Anxiety
  • Depression
  • Benign Uterine Conditions
  • Prostate Cancer
  • Breast Cancer
Included Health is available to benefits eligible employees and their extended family members (parents, spouses/domestic partners/civil union partners, children, siblings, and in-laws). Your employer provides this service so that you have access to the best medical care possible.

Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, call the Included Health Care Team at 1-888-868-4693, available Monday through Friday from 8:00am – 9:00pm ET.

All Included Health services can be easily accessed by calling 1-888-868-4693, visiting or by downloading the Included Health mobile app. For certain Included Health services, a member from your Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.
Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.
Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, call the Included Health Care Team.
Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding a Included Health expert opinion is:
  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”
Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.
Included Health is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of Included Health is to provide you with useful information about your health so that you can make informed decisions about your medical care, and have healthier outcomes overall.
The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.

Call 1-888-868-4693 or email

Kaiser members:
If you have questions, please contact Kaiser Permanente at 1-800-204-6561; 8 a.m. to 6 p.m. Pacific Time, Monday through Friday.