Need to see a doctor now?
Now works for us.

With HP Health Hub by Included Health, you have access to your own personal care team. We are here to make healthcare a whole lot easier, and at no cost to you.

Need to start a virtual visit?

We’re here for the big things, the little things, and everything in-between

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Find trusted, in-network doctors near you.
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See your healthcare spending in one place.
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Have 24/7 access to virtual doctor visits.
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Understand what your benefits offer.
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Easily access your insurance information.
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Get help tackling a complicated bill.
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Find care from the palm of your hand.

It’s easy. We just need to check a few details.

  • 1Activate your account
  • 2Search for the care you need
  • 3Get matched with high quality care
Activate my account
Download the Included Health app.

We’re helping almost six million people live their healthiest lives.

“Included Health has helped me navigate my way through the healthcare system. I finally had somebody that was going to be in my corner and find me what I needed.”

Grand Rounds member Patrik
Two women with newborn

Access affirming care for LGBTQ+ members

You and your loved ones don’t have to break the barriers to LGBTQ+ healthcare on your own. You’ve got a dedicated queer and trans-led care team on call and on your side every step of the way. Together we’ll find the right care with the first care concierge and healthcare navigation platform designed for dedicated LGTBQ+ care connection, advocacy and guidance. 

We can help with:

  • Physical Health
  • Community Support
  • Gender Affirming Care
  • Mental Health
  • Health Benefit Answers

 

Covered Visits for HP Employees

Virtual Primary Care

You have access to Virtual Primary Care inclusive of a dedicated primary care physician, 24/7 urgent care, coaching, and Care Team support with awesome benefits like dieticians and more all available right from your smartphone, tablet, or computer.

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How Included Health helps

Navigating healthcare easily with Included Health.

Composition of 3 clinicians

Over 200 on-call clinicians

Our staff physicians and care coodinators go above and beyond to make sure you get the care you need.

Common questions about our health benefit

What is HP Health Hub by Included Health?
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HP Health Hub by Included Health is a health benefit made available to you through HP. We are a primary guide and resource for all your medical and healthcare-related needs. Our services include connecting you with a licensed physician for a virtual visit over live video, finding you the top doctors and specialists in your insurance network, booking doctor’s appointments on your behalf, helping you understand expected medical costs and current billing, getting you remote second opinions from world-leading experts, answering any questions you may have about your health plan, medical conditions, and more.

When should I use HP Health Hub by Included Health?
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If you’re enrolled in a non-HMO HP medical option through Aetna, Anthem BCBS, or Cigna (including Cigna International), use HP Health Hub by Included Health when:

  • You have an urgent healthcare need and would like to see a licensed physician over video to explain symptoms, diagnose a new issue, refill a prescription, or order tests.
  • You are managing an unexpected medical care or a chronic condition. Our team of clinicians and care specialists can help you manage recurring appointments, refilling prescriptions, and more. 
  • You need a primary care doctor or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
  • You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from a HP Health Hub by Included Health doctor.
  • You want to view and track your deductible. We’ll help you understand all of the details of your health plan.
  • You’re expecting to give birth or have recently given birth. Part of your personal care team, you have a clinician on call for any urgent question, big or small.
  • You have questions about billing. We’ll help you understand medical costs and whether the price you’re being quoted is fair.
  • You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
  • You’re not sure which of your benefits you should use. We’ll help you explore the different health benefits available to you and when to use them.
  • You’re navigating challenges within the healthcare system. We advocate for you so you can focus on what matters most, feeling better.
  • You need to book a virtual visit with a doctor. We’re available 24/7 for urgent care virtual visits. 
  • You or a covered dependent would like to find trusted, LGBTQ+ affirming doctors near you.

For members or dependents with a cancer diagnosis, HP Health Hub by Included Health will provide support to help answer your questions and concerns around:

  • Diagnosis and treatment plan
  • Medications and prescriptions
  • Managing symptoms before they start
  • Medical bills and coverage
  • Finding other available resources 

If you’d rather see a specialist in person or speak with a clinician over the phone, our care coordinators can schedule an appointment that is convenient to you on your behalf. 

If you’re not enrolled in an HP medical option through Aetna, Anthem BCBS, or Cigna, or you’re enrolled in an HMO, use HP Health Hub by Included Health to find in-network doctors and better understand your health benefits.

Who can use HP Health Hub by Included Health?
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  • Employees and their dependents, pre-65 retirees, disabled former employees, COBRA participants, and HP survivors enrolled in an Aetna, Anthem BCBS, or Cigna medical option (including Cigna International) have access to all HP Health Hub by Included Health services. 
  • Cigna International plan participants can use HP Health Hub by Included Health to receive a second opinion from leading medical experts and for help booking doctors appointments and gathering medical records when located outside of the United States. 
  • Employees and their dependents, pre-65 retirees, disabled former employees, COBRA participants, and HP survivors who are eligible for, but are not receiving health benefits in an Aetna, Anthem BCBS, or Cigna medical option can use HP Health Hub by Included Health to find in-network doctors and better understand their health benefits. This includes Blue Essentials, HMSA, and Kaiser plan participants.
  • For more details, please contact a care coordinator at 1-855-633-9251, available Monday through Friday from 8:00am – 9:00pm ET.
How do I contact HP Health Hub by Included Health?
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If you would like to speak directly to the HP Health Hub by Included Health Care Team, call 1-855-633-9251, available Monday through Friday from 8:00am – 9:00pm ET. Additionally, 24/7 Clinician-led treatment decision support is available for your urgent healthcare needs.

How much will it cost me to use HP Health Hub by Included Health?
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HP Health Hub by Included Health is an HP-paid health resource available at no cost to you and your covered dependents.

How much will it cost me to see a recommended doctor?
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Typically, if HP Health Hub by Included Health books an appointment on your behalf, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For certain plans, deductible, co-insurance and/or co-pay guidelines may apply for any out-of-pocket costs as a result of an office visit. For further details, contact a care coordinator at 1-855-633-9251, available Monday through Friday from 8:00am – 9:00pm ET.

What can I expect from HP Health Hub by Included Health?
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All HP Health Hub by Included Health services can be easily accessed by visiting includedhealth.com/hp or by downloading the Included Health mobile app. For certain services, a member of your Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

What areas does HP Health Hub by Included Health specialize in?
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HP Health Hub by Included Health doctors span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

How does HP Health Hub by Included Health select its doctors?
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HP Health Hub by Included Health selects doctors based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

What will my doctor think about HP Health Hub by Included Health reviewing my case?
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Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating doctor regarding a HP Health Hub by Included Health expert opinion is:

  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”
Will this information go to HP?
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Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.

Is HP Health Hub by Included Health part of my insurance?
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HP Health Hub by Included Health is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of HP Health Hub by Included Health is to provide you with useful information about your health so that you can make informed decisions about your medical care, and have healthier outcomes overall.

How does HP Health Hub by Included Health use my SSN?
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The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the HP Health Hub by Included Health benefit.

I am an HP employee and registered with Included Health, but I do not see my points on Virgin Pulse.
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Included Health shares completion of eligible HP employee and spouse registrations with Virgin Pulse daily. After your registration, you should see your points awarded on Virgin Pulse within one day. Eligible HP employees and spouses will receive 100 Virgin Pulse points (one-time availability) for registering with Included Health. For help with your Virgin Pulse points, you may contact Virgin Pulse at 888-671-9395 or email . You may also contact Virgin Pulse support from your account by clicking “Support” on the right hand side of the webpage when using the desktop version. Note: former employees or spouses are not eligible for participation in the Virgin Pulse program.