Say hello to Your
Personal Healthcare Team!
24/7 support at no cost to you.

Included Health is a trusted health resource made available to you through AT&T. We are your first destination and resource for all your healthcare-related needs. Our services include finding you top doctors, facilities and specialists in your insurance network, explaining your AT&T healthcare benefits and helping you find the care at the best price, reviewing your medical bills and claims for errors, booking doctor’s appointments on your behalf, getting you remote second opinions from world-leading experts, and answering any questions you may have about your medical condition.

Use Included Health when:

• You need a primary care physician, facility or specialist referral for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
• You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from an Included Health physician.
• You have questions about billing. We’ll help you understand medical costs and whether the price you’re being quoted is fair.
• You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
• You’ve recently received a cancer diagnosis. We can provide supportive care services and resources to assist you and your local treating physician.
• You’re not sure which of your AT&T health resources you should use. We’ll help you explore the different health resources available to you and when to use them.

Included Health is available to AT&T employees, non-Medicare eligible former employees, select Medicare eligible retirees and eligible dependents who are enrolled in an AT&T sponsored medical plan. This includes self-insured plans such as the AT&T Medical Program—Bronze, Silver, or Gold Option. Some services may be limited if you are not enrolled in an AT&T sponsored self-insured medical plan.

Included Health services are available at no additional cost to you or your eligible dependents. Regular cost sharing provisions (for example coinsurance) will apply for any treatments or procedures performed as a result of the Expert Opinion or for an in-person Office Visit arranged through Included Health. Included Health will find the doctor, collect all relevant medical records, and (if necessary) schedule the appointment free of cost.

All Included Health services can be easily accessed by calling your Personal Healthcare Team, visiting app.includedhealth.com or by downloading the Included Health mobile app. For certain Included Health services, a member of your Personal Healthcare Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, call your Personal Healthcare Team.

Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding an Included Health expert opinion is:

• “I requested a consultation about [condition] and here’s what I learned…”
• “Here’s what I was surprised to find out…”
• “Dr. Smith recommended these options for my care because of these reasons…”

Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.

Included Health is not affiliated with your medical insurance, and operates separately to guide your ongoing care. The goal of Included Health is to provide you with useful information about your health and be a healthcare resource so that you can make informed decisions about your medical care, and have healthier outcomes overall.

The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.