AT&T Services, Inc.

Included Health is a trusted health resource made available to you through AT&T. We are your first destination and resource for all your healthcare-related needs. Our services include finding you top doctors, facilities and specialists in your insurance network, explaining your AT&T healthcare benefits and helping you find the care you need, providing your insurance card and claims history, reviewing your medical bills and claims for errors, booking doctor’s appointments on your behalf, getting you remote second opinions from world-leading experts, and answering any questions you may have about your medical condition. All you need to do is activate your account to get started.

Use Included Health when:

• You need a primary care physician, facility or specialist referral for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
• You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from an Included Health physician.
• You have questions about billing. We’ll help you understand medical costs and whether the price you’re being quoted is fair.
• You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
• You’re not sure which of your AT&T health resources you should use. We’ll help you explore the different health resources available to you and when to use them.

Included Health is available to AT&T employees, non-Medicare eligible former employees,  and eligible dependents who are enrolled in an AT&T sponsored medical plan.  Some services may be limited if you are not enrolled in an AT&T sponsored self-insured medical plan.

Included Health services are available to you and your eligible dependents at little to no extra cost. Standard cost-sharing, such as coinsurance, applies to in-person office visits arranged through Included Health. Included Health will assist by finding a doctor and scheduling the appointment at no cost.

For virtual care visits—including non-preventive primary care, urgent care, and behavioral health—regular cost-sharing like coinsurance may apply. However, preventive care visits with your primary care provider, such as your annual checkup, remain fully covered.

All Included Health services can be easily accessed by calling your Personal Care Team, visiting your employer site on Included Health, or by downloading the Included Health mobile app. For certain Included Health services, a member of your Personal Care Team will reach out to you to learn about your exact needs. They’ll take care of everything, from finding you the right doctor to collecting your medical records. Expect a care coordinator to follow up with you after you’ve seen the recommended doctor, to answer any questions you may have and start additional cases if needed.

Included Health physicians span all conditions and specialty areas, including: back and knee pain, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, call your Personal Healthcare Team.

Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding an Included Health expert opinion is:

• “I requested a consultation about [condition] and here’s what I learned…”
• “Here’s what I was surprised to find out…”
• “Dr. Smith recommended these options for my care because of these reasons…”

Any personal health information you share with Included Health is held confidentially and will not be shared, unless authorized by you, or where legally permissible and/or required under applicable law.