Your benefits include Doctor On Demand and Included Health

Included Health and Doctor on Demand apps on mobile phones

Your benefits include Doctor On Demand and Included Health

24/7 access care from anywhere, download our free apps to get started.

Doctor On Demand

  • Online doctors available 24/7
  • See doctor in as little as 5 minutes
  • Schedule a future visit
  • Schedule a session with a psychiatrist
  • Schedule a session with a therapist
  • Medication management

Included Health

  • Find a doctor
  • Get help with your medical bill
  • Message your care team
  • Get an expert second opinion
  • Call for fast health advice
  • Access your insurance information  
Smartphone displaying the Included Health App

Find care from the palm of your hand.

It’s easy. We just need to check a few details.

  • 1Activate your account
  • 2Search for the care you need
  • 3Get matched with high quality care
Activate my account
Download the Included Health app
How Included Health helps with Expert Medical Opinions
Composition of 3 clinicians

Over 200 on-call clinicians

Our staff physicians and care coordinators go above and beyond to make sure you get the care you need.

Frequently asked questions

Common questions about our health benefit

What is Included Health?
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Included Health is a health benefit made available to you through your employer. We are a resource for your medical and health care-related needs. Our services include getting you remote second opinions from world-leading experts, answering any questions you may have about medical conditions, and more.

When should I use Included Health?
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Use Included Health when:
  • You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
  • You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from a Included Health doctor.
  • You’re unsure about a diagnosis, or you’ve been recommended surgery as a form of treatment. We can arrange for you to get a remote second opinion from a leading expert specializing in your area of need.
Who can use Included Health?
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Included Health is available at no cost to you and your dependents who are on your employer-provided medical plan. Your employer provides this service so that you have access to the best medical care possible.
How much will this cost me?
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Included Health is fully covered by your employer and available at no cost to you and your family members. Simply enter your information and Included Health will waive all fees. Plan guidelines will apply for any treatments as a result of the Expert Opinion.

What can I expect from Included Health?
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All Included Health services can be easily accessed by visiting www.app.includedhealth.com or by downloading the Included Health mobile app. Once you get started with Included Health, a member from your Care Team will reach out to you to learn about your exact needs. They will then take care of everything, from finding the right doctor for you to collecting all of your medical records. After you have received guidance from a Included Health doctor, your Care Team will follow up with you to answer any questions and make sure your needs have been met, and start any additional cases if necessary.

What areas does Included Health specialize in?
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Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.
How does Included Health select its physicians?
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Included Health selects physicians based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.
How much will it cost me to see a recommended doctor?
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Typically, you’ll only pay your regular copay and office visit fees for seeing an in-network doctor. For further details, call the Included Health Care Team.
What will my doctor think about Included Health reviewing my case?
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Most doctors are glad to get the opinions of their peers when assessing complicated medical issues. Their primary goal is to get you feeling better. A good way to frame a conversation with your treating physician regarding a Included Health expert opinion is:
  • “I requested a consultation about [condition] and here’s what I learned…”
  • “Here’s what I was surprised to find out…”
  • “Dr. Smith recommended these options for my care because of these reasons…”
Will this information go to my employer?
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Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.
Is Included Health part of my insurance?
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Included Health is not affiliated with your insurance, and operates separately to guide your ongoing care. The goal of Included Health is to provide you with useful information about your health so that you can make informed decisions about your medical care, and have healthier outcomes overall.
How does Included Health use my SSN?
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The last four digits of your SSN are needed to confirm both your identity when creating an account and your eligibility for the Included Health benefit.
Do I have access to Doctor On Demand?
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Yes, your plan allows you to access Doctor On Demand which is now part of Included Health. Doctor On Demand offers 24/7 access to doctors, psychiatrists, psychologists, therapists and other medical experts. Select and see your favorite providers again and again, right from your smartphone, tablet or computer. It’s free to sign up and easy to check your coverage when you register.