Southwest Airlines

Included Health is a new benefit, offered at no cost by Southwest Airlines, that offers advocacy and navigation services designed to simplify your healthcare experience, improve care coordination, and enhance health outcomes through personalized and proactive support from a care team called the “Healthcare Advocate Team.”

Use Included Health when:

• You need a primary care physician or specialist for an in-person visit. We’ll help you find trusted and experienced doctors within your insurance network and can even set the appointment for you.
• You’d like quick answers to medical questions. We can provide you with over-the-phone guidance and support from an Included Health doctor.
• You need help finding or understanding insurance plan information or obtaining an ID card.
• You have questions about how much you will be billed for a procedure, if the price you were quoted is fair, or you received a bill that doesn’t look correct.
• You’re not sure which of your benefits you should use. We’ll help you explore the different health benefits available to you and when to use them.

Employees and their family members enrolled in a BenefitsPlus medical plan (Choice Plus Plan, Choice Plan C, or Health Savings Plan) have free access to the Healthcare Advocate Team at Included health. Employees who waived medical coverage or enrolled in the Regular Plan are not eligible for Included Health services.

Included Health is provided to you at no cost through Southwest, and available to you and your eligible family members.

You can access services through this website, via the Included Health app, or by calling 833-938-9956. Activate your account to get started.

Included Health physicians span all conditions and specialty areas, including: back and knee pain, cancer, heart disease, arthritis, behavioral health disorders, migraines, digestive system disorders, dermatology, pediatrics, ACL tears, and much more.

Typically, you will only pay your regular office visit fees for seeing an in-network doctor. However, there may be times when you are responsible for a deductible and coinsurance. For more details, log in to the app or your online account, select “Me,” and click on “Coverage Details” to view your cost information. You can also call the Healthcare Advocate Team at 833-938-9965 for answers to cost-related questions.

Any personal health information you share with Included Health is held confidentially and will not be shared by us, unless authorized by you, or where legally permissible and/or required under applicable law.

Included Health recommends doctors based on their education and training, patient outcomes, and location. As a result, we’re able to match you with highly experienced doctors and specialists who are best suited to your personal preferences and medical needs.

No. Included Health is not a medical plan and will not affect who your insurance carrier is today. Our professionals will coordinate with your insurance carrier, ensuring you and your eligible family members receive quick and easy access to care.