Included Health does collect from Google information regarding covered members of all ages, so that they may know who is eligible to receive services.
Children under 13 years old will be on the primary benefit holder’s account. Dependents 13 years or older will need to create a separate account that they can use to log in themselves. Simply visit includedhealth.com/google and provide us with a few details including an email address, a password, the child’s first and last name, the last four numbers of their Social Security Number OR your health insurance member ID OR your individual taxpayer identification number. We request this information to verify which Included Health services they are eligible for, to communicate with them regarding their account, and to facilitate the functioning of certain services.
While child dependents 13-18 years old are able to create their own accounts, parents or legal guardians must book any virtual care appointment for children under the age of 18 and will need to be present at the beginning of the visit. To learn more or schedule a visit visit includedhealth.com/google. You can also chat with your Health+ Concierge for assistance using the Included Health app or by calling 1-855-431-5540.
You have the right to request that Included Health delete any personal information for you or your child dependents, subject to exceptions set forth by the law. For example, we cannot delete information that explains medical treatment decisions, as we are legally obligated to keep such information. If no legal exception applies, as a result of exercising your right, we will delete your personal information and direct any of our service providers to do so.
Included Health will not process any requests for children under 13 years of age without verifiable consent from their parents or legal guardian. A parent or legal guardian may request that they stop processing that information if eligible under CCPA or GDPR.
Deleting an account may come with significant limitations to accessing support and certain care services connected to your Google health plan experience.